Sr. Field Service Engineer / Implementation Specialist

Medtronic; United States; Remote; USD 95,000 - 143,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Health Savings Account

Flexible Spending Account

Life insurance

Long-term disability

Tuition assistance

Well-being program

Incentive plans

401(k) with match

Paid time off

Paid holidays

Employee Stock Purchase Plan

Employee Assistance Program

Retirement plan supplement

Capital accumulation plan

Job summary

Medtronic is seeking a HealthCast Field Implementation Engineer to lead in-hospital setup and configuration of ACM products. The role focuses on heavy IT skills, device and software deployment, and collaboration with hospital staff to ensure seamless installations across the United States.

You will travel extensively, work with HealthCast Services, and evolve into a lead implementation position within the team, driving projects from site readiness to post-install support.

Qualifications

• Bachelor's degree required.
• 10+ years IT experience in related field, with emphasis on Windows and networking.
• Strong hardware, software, and hospital environment exposure.
• Willingness to travel up to 75% across the US.

Responsibilities

• Lead Field Implementation efforts including significant travel to hospitals across the US.
• Perform hands-on installation work at customer locations for all ACM product offerings.
• Lead customer IT workstream meetings in partnership with project managers as SME of medical device and software offerings.
• Develop deep understanding of installation process for HealthCast products and optimize deployment methodologies.
• Provide Level 2 technical support for HealthCast products and document configurations.
• Create/maintain installation documentation and provide after-hours or weekend support when needed.
• Offer technical input to Sales Directors and Sales Engineers; travel with short notice when required.

Skills

Windows OS

Networking

Wi‑Fi

IT experience

Education

Bachelor's degree

Tools

Active Directory

VMware

Azure

SQL Server

Job description

We anticipate the application window for this opening will close on - 15 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Job Description

Field Service Engineer

Careers that Change Lives

The Acute Care & Monitoring Division develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside, caregivers are aware of it and can respond quickly. We analyze and learn from patient data to find better ways to provide quality care for patients. Our products are deployed in care facilities across the globe and help to save and improve lives every day. A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.

A Day in the Life

We offer you an exciting Field Implementation Engineer position as a HealthCast Services lead installer executing in-hospital monitor set up and configuration of Acute Care & Monitoring (ACM) products. This role requires a heavy IT foundational skillset that will leverage your experience in the areas of device set up, configuration and deployment of both hardware and software-based products. This is both a challenging and rewarding position that offers the opportunity to demonstrate both technical proficiency and hands on medical device set up and deployment of equipment in hospitals across the US. Our customers are typically acute care hospitals, and the users of our devices are in patient care units. Our HealthCast products are both software and hardware-based technologies typically leveraging in place hospital infrastructure. You will be part of the HealthCast Services team working on projects requiring good foundational understandings of technologies and hardware equipped with Wi‑Fi, Bluetooth and other data transmission and security protocols in primarily hospital settings, including patient rooms. You will be responsible for managing IT working sessions ensuring project readiness in advance of traveling to our valued accounts. As you continue to learn our solutions and product offerings, this role is positioned as an opportunity to evolve into a lead implementation engineer position within our HealthCast Services team.

Location: Remote

Travel: 75%

Position Responsibilities:

• Lead Field Implementation efforts including significant travel to hospitals across the US
• Perform hands‑on installation work at customer locations for all ACM product offerings
• Lead customer IT workstream meetings in partnership with our project managers as a subject matter expert with our suite of medical device and software offerings
• Develop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologies
• Effective communication both verbally and in written form,
• Conduct on‑site IT trainings to hospital staff on our products
• Provide guidance to customers on how best to configure their environment for our products
• Ensure installation work that meets highest quality and customer services standards
• Create/maintain installation documentation
• Provide "Level 2" technical support for all HealthCast products
• Must be available for after‑hours or weekend support if emergency customer situations occur
• Provide technical input for our Sales Directors and Sales Engineers
• Develop and deploy hardware and software tools that optimize field installations and configurations
• Provide feedback to R&D on how to make products easier to deploy and support in the field
• Flexibility to travel to customer locations with minimal notice when needed

Must Have: Minimum Requirements

• Must possess Bachelors degree
• 10+ years as an I/T professional in this role or related roles, with emphasis on Windows based systems as well as networking including wireless based technologies

Nice to Have

• OEM experience as a Field Service Engineer, Philips, GE, Nihon Koden, Drager
• A problem solving mindset
• Experience scripting
• Documented history of interacting with customers and deploying equipment in a customer environment, with a strong preference for hospital experience
• Networking experience including set up and configuration of Routers, Switches, VLANs, Subnets, Firewalls, general network troubleshooting skills
• Sound background with Microsoft products including Windows OS (Windows 10&11), Server 2016, 2019 & 2022. SQL Server 2016, 2019, 2022
• Experience with using Active Directory for authentication and authorization
• Experience with virtualization technologies and cloud including VMWare and Azure
• Wi‑Fi Experience, including 802.11 standards and certificates
• Desktop support of hardware & device imaging
• Security experience including and understanding of encryption protocols

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$95,200.00 - $142,800.00 This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long‑term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well‑being program)

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short‑term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.