Sr. Field Service Engineer - Great Lakes

Rivian; United States; Remote; USD 60,000 - 110,000; Full time

Job summary

An innovative firm is seeking a skilled Field Service Engineer to provide diagnostic support for cutting-edge electric vehicles. In this role, you will collaborate with diverse teams, utilizing advanced diagnostic tools to minimize vehicle downtime and enhance customer satisfaction. Your expertise will drive the development of efficient repair strategies and contribute to the optimization of diagnostic tools. If you are passionate about automotive technology and eager to make a positive impact in a forward-thinking environment, this opportunity is for you. Join a team that values collaboration and embraces challenges to keep the world adventurous.

Qualifications

• 5+ years of automotive experience specializing in advanced technical diagnosis.
• Proficiency in advanced vehicle diagnostic tools and strong computer literacy.

Responsibilities

• Deliver diagnostic and repair support across multiple service facilities.
• Assist in resolving complex repairs and conduct on-site training as required.

Skills

Advanced Technical Diagnosis

Data Analysis

Problem-Solving

Interpersonal Communication

Education

Bachelor's Degree in Mechanical Engineering

ASE Master Certification

Tools

Databricks

Tableau

Atlassian (Jira, Confluence)

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Engineering team provides comprehensive on-site and remote diagnostic support to Field Service Technicians. They collaborate closely with engineering and manufacturing teams to conduct root cause analyses and implement effective corrective actions for both emerging trends and critical issues.

Responsibilities

1. Deliver diagnostic and repair support across multiple Rivian service facilities within a defined geographical region.
2. Specialize in advanced diagnostics for all Rivian vehicle models and systems, encompassing HV battery, Infotainment, Drive Unit, and Driver’s Assistance.
3. Assist in resolving complex or highly technical repairs, demonstrating proper diagnostic and repair methodologies, and conducting on-site training as required.
4. Develop efficient diagnostic and repair strategies to minimize vehicle downtime.
5. Support the development of diagnostic tools to optimize functionality and end user experience.
6. Collaborate with Diagnostic Engineering and Specialist teams to streamline and automate diagnostics across major vehicle systems.
7. Provide technical mentorship to foster best practices, safety protocols, and operational efficiency.
8. Work towards achieving regional KPIs, focusing on reducing vehicle downtime and improving diagnostic response times.
9. Conduct and document engineering studies and validations of Rivian products in real-world conditions.
10. Investigate and define issues related to early life and durability failures of Rivian products, advocating for the voice of the customer and field service for corrective actions within the engineering framework.
11. Implement incident response plans for critical field events necessitating immediate on-site support or data collection.
12. Cultivate a positive work environment and promote a culture of collaboration within Rivian facilities and with external support partners.
13. Promote Rivian Compass values within each local service location across North America.
14. Contribute expertise to any other strategic initiatives that leverage technical knowledge and communication skills.

Qualifications

1. Minimum of 5 years of automotive experience specializing in advanced technical diagnosis of modern vehicle systems.
2. ASE Master Certification or other automotive equivalent, bachelor's degree in mechanical engineering, Electrical Engineering, or Computer Science highly desired.
3. Proficiency in utilizing advanced vehicle diagnostic tools and strong computer literacy.
4. Exceptional data analysis and critical thinking abilities working with data analysis systems such as Databricks & Tableau is advantageous.
5. Prior experience as an automotive technician is advantageous and highly desired.
6. Demonstrated success in managing service support requirements within complex operational environments.
7. Proven track record of collaborating effectively with cross-functional teams in technology-driven settings.
8. Experience in process design, with proficiency in documenting and optimizing complex processes specifically within the Atlassian ecosystem (Jira, Confluence etc).
9. Strong analytical skills and structured problem-solving capabilities.
10. Effective interpersonal and communication skills for internal and external collaborations.
11. Detail-oriented with a commitment to delivering high-quality, accurate results.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.