Sr. Field Performance Technician

NextGenEnergyJobs; Honolulu (HI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

NextGenEnergyJobs is seeking Field Performance Technicians to manage warranty and service work. You will organize the schedule, coordinate labor with foremen and supervisors, and help train the field team.

Ideal candidates have 1–3 years of solar experience, a high school diploma, and strong customer service, communication, and safety awareness. PV knowledge and journeyman licensing are preferred where allowed by state regulations.

Qualifications

• 1-3 years of field construction or solar experience required.
• PV design or PV electrical experience preferred.
• High School diploma is required.
• Valid state or local Electrical Journeyman certification or license preferred; may be required by state.
• Knowledge of the NEC and applicable codes and standards.
• Must be a motivated team player with strong customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV installation knowledge and ability to interpret drawings and PV systems.
• Adheres to safety policies and encourages safe work practices.
• Customer service: ability to build relationships with customers and coworkers.
• Results driven: meet deadlines and team goals.
• Problem solving: solid judgment and timely issue resolution.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance KPIs including turnaround time, experience rating and dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Skills

Customer service

Team player

Communication

Problem solving

Safety awareness

Education

High School diploma

Job description

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices
• Support the on-boarding and training of new members of the field performance team
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
• Assist with other tasks including inspections and site audits when assigned

Requirements

• 1 - 3 years of previous field construction or solar experience required
• PV design or PV electrical experience is preferred
• High School diploma is required
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required
• Knowledge of the NEC and applicable codes and standards
• Must be a motivated team player, looking to succeed
• Proven track record of excellent customer service
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Strong computer skills
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will elevate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors