Sr. Field Applications Engineer

Menlo Micro; San Francisco (CA); In loco; USD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Menlo Micro seeks a Field Applications Engineer to support customers, regional sales managers, and reps from pre-sales through production. You will help define product specifications per customer needs, accelerate sales, and provide field training to the sales team.

The ideal candidate has a strong background in semiconductor-related customer support with 10+ years of experience, excellent English communication, and the ability to work globally. Up to 20% travel is required.

Competenze

• Bachelor’s degree in computer science or electrical engineering.
• 10+ years of customer support in semiconductor or related fields.
• Excellent verbal and written English; other languages a plus.

Mansioni

• Support pre-sales activities and post-sales support to ensure production readiness.
• Design training materials for field training and provide training to the sales team.
• Analyze system problems in installed applications and provide technical resolutions.

Conoscenze

Customer engagement

English fluency

Team player

Global environment

Willingness to learn

Formazione

Bachelor's degree in CS or EE

Descrizione del lavoro

Menlo Micro is redefining electronic switching with its proprietary Ideal Switch® technology, a new class of switch that overcomes the inherent trade-offs of traditional electromechanical relays (EMRs) and semiconductor switches. Spanning both high-frequency and power applications, the Ideal Switch product portfolio combines ultra-low loss, high linearity, fast switching and compact form factors to enable new levels of performance, density and scalability.

Adopted across some of the world’s most demanding applications, from advanced semiconductor test for memory and high-performance computing (HPC) to AI infrastructure, data centers, aerospace and defense, Menlo Micro helps customers solve critical switching challenges and build smaller, lighter and more efficient systems. The Ideal Switch enables improved signal integrity, reduced size, weight and power consumption (SWaP), and simplified architectures, helping improve system economics, accelerate innovation and bring differentiated products and capabilities to market.

Reports to: VP, Sales & Business Development

Location of role: SF Bay Area

Position Summary and Purpose:

The Field Applications Engineer will work with customers, regional sales managers, and manufacturers’ representatives to support successful sales conversion. This includes any pre-sales activities, where one must assist in formulating the product specification as per the customer's needs, and accelerate the sales procedure accordingly by providing post-sales support to ensure customer projects enter production without any issues. The ideal candidate will also need to design the training material involved in the technical field training and assist in providing field training to the sales team.

Key Responsibilities:

Assist in managing Menlo Micro’s products and other details of sales and service requests while also providing technical support to customers

Analyze system problems in installed application systems, check for technical resolution and its working condition, and fixing the same if required

Collaborate with the sales team, engineers, and product managers to obtain accurate information of application usage, system operations, and product management

Prepare technical elements of a proposal, formulating the intricacies involved in defining the technical solution guidelines for the sales team

Assist customers with the evaluation of Menlo Micro’s products or evaluation kits. Provide proper models that customers need for design simulation. Identify any differences between established versus customer results and provide modification recommendations, if applicable

Troubleshoot system applications if requested by a customer, resolving other engineering issues regarding systems application, conducting regular follow ups on customer's activities, and monitoring the same for obtaining new sales opportunities

Prepare relevant records, data, and documents for product presentations, conduct training sessions for new products and services, and support the sales team in organizing the presentation and training of product demonstrations

Coordinate with the sales and marketing team, systems applications team, and other executive designers for designing proper application systems, and formulating the product specification as per the customer's needs

Review customers’ design drawings, schematics, layouts to ensure they follow company design guidelines and recommend changes to improve performance. Check customer’s Bill-of-Materials (BOM) and confirm proper components were selected to support company solutions

Provide technical market intelligence and support corporate strategy for future products from a technical perspective

Evaluate the customers’ requirements regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed

Assist the applications engineering manager with performing the desired tests and installation procedures, preparing detailed schedules for project specification, conducting research on market trends in field applications, and analyzing the emerging trends for recommending new application engineering products

Setting up demo systems in company sponsored/participated seminars, conferences, and meetings for promoting applications utilizing company products, bullet-proofing the performance and credibility of systems application in such events

Provide technical training in consumer-specific applications of various application engineering products in the developmental stage to the branch personnels for adequate management of the same

Serve as the main focal point for customer’s failure analysis and applications support

Required Qualifications:

Bachelor’s degree in computer science or electrical engineering, and 10 years+ of customer support on semiconductor or related fields

Ability to interact with customers on different levels: Engineering, FAE, Sales, Procurement, Product Management Supply Chain, or C-level

Strong team spirit. Proactive and professional attitude

Ability to work in a global and diverse environment

Willingness to learn and improve

Language skills: Excellent communication, verbal, and written fluency in English. Additional language expertise is a plus

This role requires domestic and international travel up to 20%.