Sr. Field Application Engineering

ASML; Chandler (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

ASML is seeking a seasoned professional to join its Customer Support or BL Apps (AE, Brion or HMI) organization. The role involves sustaining, NPI or customer projects, interfacing with program teams and customers at management level, and guiding customers to the best solution while balancing performance across multiple domains.

Responsibilities include escalation coaching, development of new solutions, beta test quality, defining and integrating node solutions with customer engagements,

Qualifications

• MSc or PhD in a technical field with strong industry relevance.
• Experience in IC manufacturing or lithography/defectivity related to node development.
• Proven ability to lead a technical team in complex customer issue resolutions.
• Experience in a customer-facing or support role.

Responsibilities

• Act as escalation coach for critical issues with investigation insights.
• Identify new solutions and drive value-added services for customers.
• Ensure quality of beta tests and rollout of new products/services.
• Define cross-competence node solutions and translate customer requirements.
• Lead customer projects and coordinate engagements with a small team.
• Coach and train team members to grow capabilities.

Skills

Customer focus

Stakeholder mgmt

Team leadership

Customer support

Metrology knowledge

Process knowledge

Education

MSc in technical field

PhD (preferred)

Job description

Context / Role

Context Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with program and other sectors, customers at management level. Balances different performance aspects and guides customer to best solution, overseeing potential consequences beyond own field of expertise.

Requirements

• Requirements MSc or Phd (Phd is a plus but not required) in technical fields with substantial relevant industry experience. Relevant experience in an IC manufacturing environment, or research institute with a strong emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.
• Proven ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships. Proven track record leading a technical team in bringing complex issues to successful resolution. Experience in customer (support) role. Strong motivational skills and stakeholder management, and high influence in multidisciplinary environment. Competence knowledge covering broad range (target, metrology, control, throughput). Thorough understanding of customer situation and limitations.
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Responsibilities

• Escalation support Acts as a coach for most critical escalations providing insights and investigation direction as well as new analysis methodology.
• New product / service development Identifies new solutions or improvements for existing products and products under development and drives them through the processes in ASML to enable implementation. Identifies opportunities and initiates new value-added services.
• New product / service roll out Ensures the quality of the beta tests and rollout of new products and services including knowledge transfer material.
• Node solution definition Defines and executes work across competences to identify and drive the right solutions. Translates and lands customer requirements on usecase level. Generates / oversees large, high quality test plans. Files IDF and publications.
• Node solution integration Drives ongoing customer (software) engagements and coordinates followup and customer responses to integrate the defined solutions on usecase level (current and future inline with program roadmaps). Leads (BRION based) customer projects, working with small team of engineers.
• Coaching Assesses skill levels and grows team members by coaching.
• Training delivery Creates specialized content for new training curriculum.
• Knowledge sharing Establishes good WoW for efficient knowledge exchange across teams and sectors.
• Operational excellence Ensures adoption of best practices and lessons learned within department and across the local supporting teams. Acts as change agent of operational excellence.
• Business Support Sets and drives priorities based on impact of holistic ASML solution on customer way of working and ASML business. Engages with the business lines and / or account support to find added value space with the customer.
• Customer Demo As a subject matter expert, acts as a consultant for ongoing and future demo with customer. Leads the team in their development of technical abilities.
• Data analysis Anticipates areas where system design has sensitivity to product applications and convinces customer to provide data and internal stakeholders of its importance. Ability to think out of the box and defines tooling as needed (and can distribute efficiently to others).

Inclusion and Diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Accommodation

If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [e-mail] to initiate the company’s reasonable accommodation process.

About ASML

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now. We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.