Sr. Field Adjuster, Homeowner Claims - San Jose (Local)

CSAA; California (MO); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Remote-first

Flexible workplace

Job summary

CSAA Insurance Group is hiring a Sr. Field Adjuster, Homeowner Claims for the San Jose, CA area. You will investigate, evaluate, negotiate and settle homeowners' property claims, with the potential to progress to higher competency levels.

Some travel to client sites may be required. This remote-first role supports insureds in California, combines field and virtual work, and involves coordinating with independent adjusters when needed.

Qualifications

• Requires 6+ years related professional experience.
• 4+ years claims experience with homeowner emphasis.
• High school diploma required; related bachelor's degree may substitute for 2 years experience.
• Knowledge of Xactimate repair estimating system and homeowner policies.

Responsibilities

• Investigate and evaluate property loss claims in field and virtual settings.
• Photograph and inspect damaged dwellings and personal property with insured or third parties.
• Determine scope of repairs and prepare bids using Xactimate.
• Negotiate and settle claims; coordinate with contractors or NRPs as needed.
• Ensure regulatory compliance in all correspondence and files.

Skills

Claims experience

Xactimate knowledge

Driver's license

Field adjusting

Education

High school diploma

Bachelor's degree related field

Tools

Xactimate software

Job description

Thank you for considering opportunities with us!

Sr. Field Adjuster, Homeowner Claims - San Jose (Local)

R8022 Sr. Field Adjuster, Homeowner Claims - San Jose (Local) (Open)

Location

California - Home Teleworkers

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Sr. Field Adjuster, Homeowner Claims - San Jose, CA.

Your Role

As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners' property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection. You will be the owning adjuster for all claims assigned at the Field Adjuster level. In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster. May be required to assign, coordinate, and oversee independent adjuster assignments.

Please note that this is a remote position located in San Jose, CA or surrounding areas. Local travel will be required.

Your Work

• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.
• Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor.
• Follows the repair process to conclusion.
• With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
• Settles and pays dwelling or other structure damages once the coverage analysis is completed.
• Handles all correspondence to ensure the file is regulatory compliant.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Required Experience, Education and Skills

• Requires 6+ years related professional experience with transferrable skills.
• 4+ years claims experience with preferred emphasis on homeowner claims.
• High school diploma required.
• Related bachelor's degree or higher may be in lieu of 2 years experience.
• Knowledge of Xactimate repair estimating system.
• Knowledge of homeowner policies and procedures.
• A valid driver's license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required.

What would make us excited about you

• Bachelor Degree or combination on education and experience.
• 2+ years field experience.
• Knowledge of home construction.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail]

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

The national average hourly rate for this position is $38.88-$43.20. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $38.88-$51.88. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.This job posting will be unposted on Sat, 10 Oct 2026.