Sr. Field Adjuster, Homeowner Claims - Philadelphia (Local)

AAA - CSAA Insurance Group; Home (PA); Remote; USD 70,000 - 80,000; Full time

Job summary

A major insurance provider is seeking a Sr. Field Adjuster in Pennsylvania to manage homeowner claims. This remote role involves investigating, negotiating, and settling claims, ensuring thorough evaluation and regulatory compliance. Candidates should possess a high school diploma and have at least four years of relevant claims experience. Strong analytical, problem-solving, and communication skills are essential.

Benefits

Performance bonus

401(k) with company match

Comprehensive benefits package

Qualifications

• A minimum of four years of claims experience is required, with a preferred emphasis on homeowner claims.
• Knowledge of home construction and fair claims settlement practices.

Responsibilities

• Investigate and evaluate property loss claims of moderate-high severity.
• Determine the scope of repairs and prepare repair bids using Xactimate.
• Handle correspondence to ensure regulatory compliance.

Skills

Analytical skills

Problem-solving skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Tools

Xactimate estimating system

Job description

Overview

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Job Title: Sr. Field Adjuster, Homeowner Claims - Philadelphia (Local)

Requisition Number: R7397 Sr. Field Adjuster, Homeowner Claims - Philadelphia (Local) (Open)

Location: Pennsylvania - Home Teleworkers

Additional Locations:

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life\'s uncertainties, and we\'re proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Field Adjuster, Homeowner Claims in Philadelphia, PA! Join us and support CSAA IG in achieving our goals.

Please note that these are remote positions located in Philadelphia, PA or surrounding areas. Local travel will be required.

Your Role

As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection. You will be the owning adjuster for all claims assigned at the Field Adjuster level. In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster. May be required to assign, coordinate, and oversee independent adjuster assignments.

Your Work

• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.
• Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured\'s contractor.
• Follows the repair process to conclusion.
• With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
• Settles and pays dwelling or other structure damages once the coverage analysis is completed.
• Handles all correspondence to ensure the file is regulatory compliant.

Required Experience, Education and Skills

• High school diploma or GED is required.
• A minimum of four years of claims experience is required, with a preferred emphasis on homeowner claims.

What would make us excited about you

• Bachelor’s degree or combination of education and experience preferred.
• Strong analytical, problem solving and organization skills.
• Strong verbal and written communication skills.
• Proficient in basic math and computer skills, with the ability to type 30 wpm.
• Proven customer service skills.
• Experience in handling multiple homeowner state policies and understanding of fair claims settlement practices and building codes preferred.
• Knowledge of and writing skills in Xactimate repair estimating system.
• Prior experience doing field inspections.
• Knowledge of home construction.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including local travel as well as occasional divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

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