Sr. Facilities Coordinator

Cushman & Wakefield; Kansas City (MO); Hybrid; USD 37,000 - 43,000; Full time

Job summary

Cushman & Wakefield is seeking a Sr. Facilities Coordinator in Kansas City to support operation, diagnostics, and repairs in commercial buildings.

You will coordinate with outside contractors and landlords, manage work orders, track progress, and ensure service levels with clients and teams. The role emphasizes maintenance protocol, vendor management, invoicing, and performance monitoring, requiring 3–5 years in facilities or tenant services and familiarity with lease terminology.

Qualifications

• 3–5 years of experience in facility management or tenant services.
• Experience with CMMS systems or similar productivity tracking programs.
• Clear understanding of Leasing Agreements and fundamental Commercial Real Estate terminology.
• Previous customer service experience with elevated communication skills.

Responsibilities

• Coordinate with outside contractors and Landlords for the service and repairs of equipment.
• Validate Lessee or Lessor responsibility through Lease Agreement and Amendments.
• Follow protocol for effective building-specific maintenance and safety procedures.
• Maintain on-going communication with contractors, client, and team.
• Assist with the inspection of the sites within the assigned building portfolio.
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors.
• Report on open and closed work orders and check the status of open work orders with the assigned party.
• Request, review and submit work orders, bids and proposals from vendors.
• Verify final invoice pricing and process payments in a timely manner.
• Assist in the monitoring and assessment of vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders such as environmental issues and disaster recovery.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Skills

Communication Proficiency

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management Skills

Team Oriented

Education

High school diploma or GED

Associates or Bachelors degree in facilities management

Tools

CMMS systems

Job description

Job Title

Sr. Facilities Coordinator

Job Description Summary

Assist with the operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings

Job Description

Essential Responsibilities:

• Coordinate with outside contractors and Landlords for the service and repairs of equipment
• Validate Lessee or Lessor responsibility through Lease Agreement and Amendments
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with the inspection of the sites within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Key Competencies:

• Communication Proficiency (oral and written)
• Customer Focus
• Initiative
• Sense of Urgency
• Multi-Tasking
• Detail Oriented
• Financial Knowledge
• Time Management Skills
• Team Oriented

Important Experience:

• A minimum of 3-5 years of experience in facility management or tenant services capacity
• Experience with CMMS systems or similar productivity tracking programs
• Clear understanding of Leasing Agreements and fundamental Commercial Real Estate terminology
• Previous customer service experience with elevated communication skills

Education:

• High school diploma or a General Equivalency Diploma (GED) required
• Associates or Bachelors degree in facilities management, building, business or other related field preferred

AAP/EEO Statement:

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $27.15 - $31.94

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"