Sr Executive Assistant- Consumer Credit Management & Decision Sciences

Citizens Bank, N.A.; Cropwell (NJ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Senior Executive Assistant to support the Head of Consumer Credit Management & Decision Sciences. The role requires handling a complex calendar, travel logistics, and confidential communications across senior leaders and teams.

You will craft executive materials, coordinate meetings, and drive alignment on priorities within a dynamic transformation environment. The ideal candidate will be exceptionally organized, proactive, and able to operate independently in a

Qualifications

• 7+ years of executive admin support experience in large, complex orgs.
• Ability to manage multiple priorities with high attention to detail.
• Experience supporting highly visible executives with complex calendars.
• Strong organizational, prioritization and problem-solving skills.
• Excellent written and spoken communication; professional presence.
• Ability to work independently with minimal supervision and sound judgment.
• Advanced proficiency in MS Office and collaboration tools.
• Experience preparing executive-level presentations, reports, and communications.

Responsibilities

• Provide advanced administrative support to the Head of Consumer Credit Management & Decision Sciences and leadership team.
• Manage an exceptionally active and complex calendar with prioritized scheduling.
• Coordinate internal/external meetings, forums, town halls, and planning sessions.
• Arrange and manage complex domestic and international travel and itineraries.
• Prepare/edit executive communications, presentations, meeting materials, and briefs.
• Coordinate activities across a large organization with stakeholders.
• Anticipate needs, resolve scheduling conflicts, and handle confidential information discreetly.
• Process expense reports accurately and timely.
• Organize files and confidential documentation.
• Lead meeting logistics, agendas, notes, and action-item follow-ups.
• Support large leadership meetings, offsites, and employee engagement events.
• Develop reports and dashboards using MS Office.

Skills

Executive support

Calendar management

Stakeholder coordination

Organizational prioritization

Communication

Independent work

Office software

Presentations/Documents

Tools

Microsoft Outlook

PowerPoint

Word

Excel

Teams

Job description

Description

As a Senior Executive Assistant supporting the Head of Consumer Credit Management & Decision Sciences, you will play a critical role in enabling the effectiveness of a senior executive leading a large, complex organization undergoing significant transformation. This highly visible role requires a trusted partner who can anticipate needs, manage competing priorities, and help drive seamless execution across a broad and evolving portfolio.

The successful candidate will provide confidential, proactive, and comprehensive administrative support while serving as a key point of coordination across senior leaders, business partners, and teams throughout the organization. This individual must be exceptionally organized, resourceful, and adaptable, with the ability to operate independently in a fast-paced environment where priorities can shift quickly.

You will manage a complex executive calendar, coordinate leadership meetings and events, facilitate travel and expense management, prepare communications and presentation materials, and help ensure alignment across multiple stakeholders and initiatives. Success in this role requires strong judgment, attention to detail, executive presence, and the ability to manage sensitive and confidential information with discretion.

The ideal candidate thrives in a dynamic environment, demonstrates exceptional follow-through, and serves as a trusted extension of executive leadership.

Job Responsibilities

• Provide advanced administrative support to the Head of Consumer Credit Management & Decision Sciences and, as needed, members of the leadership team.
• Manage an exceptionally active and complex calendar, ensuring priorities are aligned and time is optimized across competing business demands.
• Coordinate internal and external meetings, leadership forums, town halls, conference calls, and strategic planning sessions.
• Arrange and manage complex domestic and international travel, including detailed itineraries and logistics.
• Prepare and edit executive communications, presentations, meeting materials, agendas, and briefing documents.
• Partner with leaders and key stakeholders to coordinate activities across a large organization and support organizational effectiveness.
• Anticipate executive needs and proactively resolve scheduling conflicts, shifting priorities, and administrative challenges.
• Track, process, and submit expense reports accurately and in a timely manner.
• Organize and maintain files, records, and confidential documentation.
• Coordinate leadership meetings, including agenda development, meeting logistics, note taking, and follow-up on action items.
• Support large-scale colleague meetings, leadership offsites, employee engagement activities, and organizational events.
• Develop reports, dashboards, and presentation materials utilizing advanced Microsoft Office functionality.
• Act as a liaison across senior leaders, business partners, and external contacts while maintaining a high degree of professionalism and confidentiality.
• Support transformation-related initiatives by helping coordinate key activities, communications, and leadership priorities.

Qualifications

• 7+ years of progressively responsible executive administrative support experience, including support of senior executives in large, complex organizations.
• Proven ability to manage multiple priorities simultaneously while maintaining exceptional attention to detail.
• Demonstrated experience supporting highly visible executives with complex calendars and demanding schedules.
• Strong organizational, prioritization, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision and exercise sound judgment.
• Advanced proficiency in Microsoft Outlook, PowerPoint, Word, Excel, Teams, and related collaboration tools.
• Experience preparing executive-level presentations, reports, and communications.
• Ability to handle highly confidential and sensitive information with discretion.
• Strong customer service orientation and executive presence.
• Proven ability to build productive relationships across all levels of an organization.
• Ability to work effectively in a fast-paced environment and adapt to changing business priorities.

Preferred Qualifications

• Experience supporting Executive Vice President-level leaders or equivalent senior executives.
• Experience supporting leaders within banking, financial services, analytics, risk, credit, data science, technology, or transformation-focused organizations.
• Experience coordinating large leadership meetings, offsites, and enterprise-wide events.
• Demonstrated ability to operate as a strategic partner and trusted advisor to executive leadership.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday- Friday
• Hybrid: 4 days per week onsite, 1 day remote

Pay Transparency

The salary range for this position is $38 - $55 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.