Sr. Event Manager

International Association of Venue Managers; Greenville (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

International Association of Venue Managers seeks an experienced Event Manager for Greenville, SC Convention Center. You will manage planning, staffing, and supervision of large-scale events, coordinating with clients and vendors to ensure seamless execution.

This role requires 3-5 years in event management, proficiency with Cvent and Momentus, and strong leadership and communication. CMP certification preferred; CPR is recommended. The position may require nights and weekends based on events.

Qualifications

• 3-5 years of progressive experience in event management within public assembly facilities or similar venues.
• CMP certification preferred.
• CPR certification required or able to obtain.
• Proficiency with event management software (Cvent, Momentus) and Microsoft Office Suite.
• Strong management, communication, and customer service skills.

Responsibilities

• Manage and oversee planning, servicing, and supervision of large-scale events.
• Create detailed event documentation including staffing and logistics.
• Maintain decision-making authority for the Event Management Team.
• Serve as Manager on Duty as needed.
• Oversee preparation and distribution of comprehensive event documentation (floor plans, setup).
• Collaborate with Director of Events and other departments for resource coordination.
• Ensure timely communication with clients and vendors during events.
• Oversee setup/breakdown inspections, ensuring safety and client specs.
• Maintain relationships with clients, staff, contractors, and municipal officials.
• Propose process/tool/train enhancements for service delivery.
• Analyze challenges and implement recommendations.
• Complete duties with customer service focus.
• Oversee pre-show financial estimates and post-show settlements.
• Create work schedules for event and security staff.
• Recommend staffing levels for security and guest services.
• Investigate and resolve complaints professionally.
• Coordinate needs with Food and Beverage provider and hospitality arrangements.
• Perform other duties as assigned.

Skills

Event management

Leadership

Customer service

Communication

Multitasking

Problem-solving

Team training

Safety compliance

Education

CMP certification (preferred)

CPR certification (preferred)

Tools

Cvent

Momentus

Microsoft Office

AV equipment familiarity

Job description

• Manage and oversee the planning, servicing, and supervision of large-scale events.
• Manage the creation of detailed event documentation, including staffing requirements and logistical plans using industry-standard tools such as Cvent, Momentus, and Microsoft Teams, ensuring efficient and proper training on these platforms.
• Maintain decision-making authority for the Event Management Team, ensuring timely and effective resolution of event-related issues.
• Serve as Manager on Duty (MOD) as needed, ensuring all event policies and client expectations are met.
• Oversee the preparation and distribution of comprehensive event documentation, including floor plans and setup requirements, ensuring compliance with safety standards and client specifications.
• Collaborate closely with the Director of Events and other departments for resource coordination and alignment with broader event strategies.
• Ensure timely communication and coordination with clients and vendors to meet event needs and resolve any operational challenges during events.
• Oversee the inspection of the setup and breakdown of events, ensuring compliance with client specifications and safety regulations.
• Maintain strong relationships with clients, staff, contractors, and municipal officials to support event success.
• Propose enhancements to event processes, tools, and team training programs to promote continuous improvement in service delivery.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Complete all duties with a customer service focus through teamwork & dedication to the Greenville SC Convention Center's principles.
• Oversee the completion of pre-show event financial estimates and post-show event settlements.
• Create work schedules for event & security staff, delegate assignments, and review performance/results.
• Recommend and evaluate required event staffing levels for security and guest service needs.
• Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction.
• Coordinate service needs with the Food and Beverage provider & make hospitality arrangements as needed.
• Perform all other duties as assigned.

Qualifications

• 3-5 years of progressive experience in event management within public assembly facilities, convention centres, arenas, or similar venues.
• Certified Meeting Professional (CMP) certification or related certification is preferred.
• Possession of, or ability to obtain, a valid CPR certificate.
• Proficiency with event management software (e.g., Cvent, Momentus) and Microsoft Office Suite.
• Strong management skills with a proven ability to train and motivate teams.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and manage multiple events simultaneously while maintaining attention to detail.
• High degree of organizational skills and the ability to prioritize tasks effectively.
• Strong client service orientation and commitment to quality.
• In-depth understanding of event operations, customer service practices, crowd management, and control techniques.
• Knowledge of relevant safety regulations and public assembly compliance standards.
• Familiarity with budget preparation, tracking, and cost analysis for event management.
• Ability to stand and walk for extended periods and climb stairs as needed.
• Experience with diagram development and an online booking system is preferred.
• Knowledge of customer service practices.
• Demonstrated familiarity with facility use contracts.
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Capability to lift and move heavy objects.
• Willingness and flexibility to work irregular hours, including nights, weekends, and holidays as determined by event needs.