Sr. Event Experience Manager (Incentive & Sales Meeting Experience Required) - Remote

Meetings Incentives; Chagrin Falls (OH); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance options

401K plan

Paid holidays

Accrued personal time off for vacation and sick leave

Laptop, monitor, and mobile phone

Remote work option

Job summary

A global event management firm is seeking a Senior Event Experience Manager to manage projects for virtual, hybrid, and in-person meetings. The role involves client management, project coordination, and ensuring compliance with guidelines. Candidates should have at least 7 years in the meetings industry and excellent communication skills. The position offers a remote work option and requires occasional travel. Benefits include health insurance and a 401K plan.

Qualifications

• Minimum 7+ years in the meetings industry, with experience in operations.
• Ability to travel on-site approximately 35% domestically and internationally.
• Proven track record of managing large, complex projects concurrently.

Responsibilities

• Manage projects for virtual, hybrid or in-person meetings.
• Source, secure, and manage suppliers for events.
• Coordinate with internal and external teams to ensure seamless execution.
• Review contracts, space, and guest room blocks.

Skills

Project Management

Client Management

Excellent communication skills

Ability to manage complex projects

Microsoft Office proficiency

Education

College degree or equivalent experience

Tools

Cvent

Microsoft Office

Event Software

Job description

Job Category: Event Management Services

Requisition Number: SREVE001383

Posted: October 15, 2025

Type: Full-Time • Remote

Locations

Showing 1 location. Remote locations include multiple U.S. states and addresses listed in the original description.

The Sr. Event Experience Manager will work closely with the client to understand the program goals and objectives and provide a return on their investment throughout each aspect of the program. The Sr. Event Experience Manager focuses on tactical operations and collaborates with the operations team to provide optimal services to the account to support those goals. The Sr. Event Experience Manager works effectively with internal support teams, external clients, and vendors while staying in compliance with corporate and/or pharmaceutical guidelines.

What you will do here:

• Project Management with consultative approach for virtual, hybrid or in-person meetings
• Client, Financial, and Vendor Management
• Marketing & Sales, Event Design, and Onsite Services
• Manage multiple projects on tight timelines
• Act as a mentor to associates who are new to the company or promoted to the Operations department
• Event Management: Follow all client mandated SOPs as required
• Digital producer and/or tech support for your own events
• Work with Procurement to source and secure event space and guestrooms
• Review and monitor contract terms, space, and guest room blocks
• Source, secure and manage all required suppliers for events including DMC/Ground company, AV/Production, off-site venues, etc.
• Profile management in Event Software (Cvent or client software); manage status movements and keep data accurate
• Create and manage program agenda, event resume, and client/internal timelines
• Guide clients on event website development to produce quality reports for budget owners
• Coordinate registration and reporting expectations; collaborate with attendee services on communications, reporting and housing where applicable
• Coordinate internal and external teams through effective communication and organized plans
• Schedule and lead internal team meetings (kick-off, pre-con, post-con)
• Collaborate with travel and app teams to support attendees and client platforms
• Act as liaison with vendors and hotels/venues to ensure seamless execution
• Collaborate with FLOW division for gifts and giveaways within SOPs and budgets
• Coordinate with Production on event agenda and show flow; review BEO and execution
• Coordinate ground transportation and travel communications
• Conceptualize theming and event elements within approved budgets
• Coordinate speaker management, bios, session descriptions, and rider needs
• Incorporate client products into events and manage displays
• Plan and execute large, complex events
• Work with client committees and guide junior staff through planning
• Provide world-class service through quality, flexibility, and adaptability

What we expect:

Details of these areas are shared during interviews and monthly reviews.

What you will bring:

• College degree or equivalent experience
• Minimum 7+ years in the meetings industry (operations and specialty areas as applicable)
• Knowledge of virtual and hybrid event options
• Ability to travel on-site approximately 35% domestically and internationally
• Excellent oral and written communication skills in internal and client-facing environments
• Proven track record of managing large, complex projects concurrently
• Ability to deliver creative outputs in tight timelines while maximizing resources
• Experience in a virtual office environment is a plus
• Proficient in Microsoft Office (Outlook, Excel, OneNote, Word, PowerPoint)
• Experience with event databases (Cvent preferred)
• Life Sciences specialty: Minimum 5+ years in Life Sciences programs, sales, and/or clinical program management

What we provide:

• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, monitor, and mobile phone
• Remote work option or Corporate HQ in Milwaukee area

Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences, with a remote workforce across the US and internationally.

M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows, plus related consulting and enterprise services.

Global Headquarters

10520 7 Mile Road, Caledonia, WI 53108 | Phone [phone]

M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.