Sr. Enterprise Account Manager, DDfB

DoorDash, Inc.; New Haven (CT); On-site; USD 144,000 - 212,000; Full time

Benefits offered by this job

401(k) with employer match

Paid parental leave

Medical, dental & vision benefits

Commuter benefits

Paid time off

Paid sick leave

Disability insurance

Life insurance

Mental health program

Holidays

Job summary

DoorDash, Inc. is seeking a Senior Enterprise Account Manager in North America to own growth and optimization of programs for our most complex corporate customers.

You will drive cross-sell, upsell, product adoption, and new use-case development while managing executive relationships and quarterly revenue quotas. You’ll lead account plans, negotiate strategically, and coordinate with cross-functional teams to deliver measurable revenue growth and customer value.

Qualifications

• 7+ years of enterprise account management, customer growth, or consultative sales.
• Proven track record of hitting revenue and expansion quotas.
• Ability to navigate complex enterprises and influence executives.
• Translate customer needs into strategic account plans and opportunities.
• Autonomy in setting priorities and recommendations with minimal guidance.
• Lead cross-functional initiatives and align senior stakeholders.

Responsibilities

• Own a growth-focused portfolio of complex enterprise customers.
• Close large, strategic expansion opportunities across departments and units.
• Develop and execute multi-stakeholder account plans.
• Build executive relationships and lead high-stakes negotiations.
• Conduct executive business reviews using data to demonstrate value.
• Identify risks and protect customer health and retention.
• Coordinate with S&O, Analytics, Product and other teams to advance outcomes.
• Scale team-wide growth initiatives and share best practices.
• Coach peers and develop repeatable playbooks for performance.

Skills

Enterprise account management

Customer growth

Consultative sales

Cross-sell / upsell

Executive relationships

Data-driven decisions

CRM software (Salesforce)

Tools

Salesforce

CRM

Job description

About the Team

Our mission is to promote growth in local economies by building connections with businesses across the nation and expanding access to the DoorDash platform. The DoorDash for Business Account Management (Post-Sales) Team is focused on expanding revenue and deepening strategic partnerships across our managed customer base through cross-sell, upsell, product adoption, and new use-case development. While customer health and retention remain foundational, this is a growth-focused team accountable for delivering incremental revenue.

Our team combines relationship management, consultative selling, and strategic problem-solving to help customers get more value from DoorDash for Business. We partner across functions to connect customers’ needs with solutions that drive measurable business outcomes.

About the Role

Senior Enterprise Account Managers own the strategic vision, growth, and optimization of programs for our most complex and strategically important corporate customers in North America. They lead high-value expansion opportunities across customer organizations, build trusted executive relationships, and consistently deliver against quarterly revenue and expansion quotas.

This role carries a higher growth expectation, typically reflected in a larger quota and/or a portfolio of higher-value accounts. Senior Account Managers operate with a high degree of autonomy, setting account strategy, anticipating risks, and leading complex commercial conversations and cross-functional efforts with minimal direction. They also extend their impact beyond their own book through proactive coaching, scalable growth playbooks, and ownership of team-wide initiatives.

You’re excited about this opportunity because you will…

• Own a growth-focused portfolio of our most complex enterprise customers and deliver against quarterly revenue and expansion quotas through cross-sell, upsell, product adoption, and new use-case development.
• Identify, develop, negotiate, and close large, strategic expansion opportunities across departments, locations, business units, and customer entities.
• Build and execute account plans that engage multiple stakeholders, uncover whitespace, align with customers’ business priorities, and establish a clear path to measurable revenue growth.
• Build trusted relationships with executive decision-makers and lead high-stakes growth conversations, commercial negotiations, and customer escalations.
• Own executive business reviews, using data and customer insights to demonstrate value, influence decisions, and secure alignment on expansion opportunities and next steps.
• Anticipate and address account risks, navigating complex organizational structures, commercial terms, and operational dependencies while protecting customer health and retention.
• Lead cross-functional efforts with S&O, Analytics, Product, and other partners, aligning stakeholders around recommendations and resolving competing priorities to advance customer and business outcomes.
• Own and scale team-wide initiatives that improve how we identify, pursue, and execute growth opportunities, driving adoption and measuring results.
• Proactively coach peers, share successful strategies, and develop repeatable playbooks that strengthen performance across Account Management and the broader sales organization.

We’re excited about you because…

• Have 7+ years of relevant experience in enterprise account management, customer growth, or consultative sales, with a sustained record of success managing complex, high-value customer relationships.
• Have demonstrated success achieving revenue and expansion quotas, including personally leading large cross-sell and upsell opportunities from discovery through negotiation and close.
• Can navigate complex enterprise organizations, engage multiple stakeholders, and influence executive decision-makers to secure commercial commitments.
• Translate customer priorities and data into strategic account plans, compelling business cases, and new opportunities for growth.
• Operate with a high degree of autonomy, anticipating risks, setting priorities, and bringing forward clear recommendations with minimal guidance.
• Create structure in ambiguous situations, identify root causes, and develop durable solutions that can benefit multiple accounts or the broader team.
• Have experience leading complex cross-functional initiatives and building alignment across senior stakeholders with competing priorities.
• Communicate clearly and persuasively, both verbally and in writing, and can lead executive presentations, negotiations, and sensitive customer conversations.
• Have a track record of extending your impact through proactive coaching, mentorship, process improvements, or ownership of initiatives that improve team performance.
• Use data from multiple sources to assess customer performance, prioritize opportunities, and maintain accurate pipeline reporting and revenue forecasts.
• Have experience using CRM software, such as Salesforce, to manage account strategy, pipeline, and forecasting.

Nice to Haves

• Experience in food delivery, corporate benefits, or enterprise SaaS.
• Experience expanding enterprise programs across multiple products, business units, or geographies.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $144,160 — $212,000 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $180,200 — $265,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144 .