Account Manager, Platform Innovation

DoorDash; Washington (District of Columbia); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, and vision benefits

Job summary

DoorDash is seeking a seasoned account management professional to own a portfolio of strategic merchant accounts across the US. You will run end-to-end cadences, build playbooks to grow their business with DoorDash, and represent merchant voices to internal teams.

You’ll partner with founders on high-level strategy, data-backed recommendations, and product briefs from day one. The role combines relationship management with strategic, data-driven decision making in a fast-paced, AI-augmented

Qualifications

• 3–5+ years of strategic account management or customer-facing roles at a B2B company.
• Experience managing multi-location merchant accounts preferred.
• Comfort using data – dashboards, basic SQL, and analytics.
• Clear, concise written and verbal communication with founders and senior stakeholders.
• High initiative and ownership; able to operate without a fixed playbook.
• Empathy for merchants and understanding of their margins.
• Curiosity with AI tools and comfort in a fast-evolving product.

Responsibilities

• Own a portfolio of strategic merchant accounts and run weekly/biweekly cadences.
• Drive revenue growth through context-based promotions, campaigns, and strategy.
• Maintain account health with proactive, data-driven monitoring and risk detection.
• Translate merchant feedback into product/engineering work and write briefs.
• Collaborate cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product.
• Leverage AI-augmented tools to improve operations and decision making.
• Help shape the team function and processes as the role evolves.

Skills

Strategic account management

Data analysis

SQL basics

Cross-functional collaboration

Communication skills

Tools

SQL

Job description

About The Team

You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners - operators running multi-location businesses across the US - and we're the team responsible for making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product, sales, and engineering, and we're equally accountable for revenue outcomes, product feedback, and customer health.

About The Team

You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners - operators running multi-location businesses across the US - and we're the team responsible for making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product, sales, and engineering, and we're equally accountable for revenue outcomes, product feedback, and customer health.

About The Role

This is a generalist account management role for someone who wants to operate as more than a relationship manager. You'll own a portfolio of strategic merchants, run their cadence end-to-end, build the strategic playbook that grows their business with us, and represent their voice inside DoorDash. You'll be on calls with founders one hour, pulling data to back up a recommendation the next, and writing a product brief the hour after. The merchant base is sophisticated and the bar is high - we're hiring for someone who can show up and partner with multi-location operators on day one.

You’re Excited About This Opportunity Because You Will…

• Own a portfolio of strategic merchant accounts. Run weekly and biweekly cadences. Build trust quickly. Become the operator your merchants pick up the phone for.
• Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
• Defend account health through proactive, data-driven monitoring. Spot risk early. Act on it.
• Translate merchant voice into product and engineering work. Capture verbatim feedback. Synthesize patterns. Write briefs that ship.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product. Be the connective tissue.
• Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggressively.
• Build process where there isn't any. Our function is still being shaped - the right hire will shape it with us.

We’re Excited About You Because…

• You have 3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company. You've owned a book of merchants who depend on your work.
• Restaurant or hospitality background (either as an operator or restaurant tech).
• Demonstrated comfort with data - spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn't make sense.
• Clear, concise written and verbal communication. You can hold a strategic conversation with a founder, write an email that respects their time, and brief a senior internal stakeholder without padding.
• High agency. You take ownership of outcomes, not activities. You operate without a playbook when needed. You make decisions and recover from mistakes.
• Industry empathy. You've worked closely with merchant operators and you understand the stakes of running a real business with real margins.
• Curiosity and fluency with AI tools. You've used modern AI assistants at a working level and you're excited to operate in a heavily AI-augmented environment.
• Comfort in ambiguity. The team and product are evolving fast - that's a feature for you, not a bug.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$102,000—$150,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.