Sr. Engineering Manager - Digital Commerce

ViziRecruiter,LLC.; Chicago (IL); Hybrid; USD 151,200 - 226,800; Full time

Job summary

A leading global food retailer is seeking an experienced Engineering Manager based in Chicago, IL. The role involves leading a high-performing team to enhance e-commerce services, with a focus on automation and operational excellence. Ideal candidates will have over 8 years in software engineering, including team management experience, and deep expertise in Agile methodologies and CI/CD practices. This position supports a hybrid work environment and competitive compensation within the range of $151,200 - $226,800.

Qualifications

• 8+ years in software engineering, including 3+ years managing teams.
• Experience in building customer-facing products at scale.
• Strong background in CI/CD, automated testing, and quality engineering.

Responsibilities

• Mentor and grow a team of software engineers.
• Drive recruitment efforts to build a world-class team.
• Lead development of GraphQL and REST API services.

Skills

Agile methodologies

Team management

GraphQL

REST APIs

CI/CD practices

Testing methodologies

Education

Bachelor's degree in computer science

Tools

Jira

GitHub

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

We are seeking an experienced Engineering Manager to lead a high-performing team collaborating with Product, Design and Engineering teams in building the next generation of our customer facing omnichannel shopping experiences and the e-commerce order capture services. You will combine technical expertise, people management, and a passion for automation to revolutionize how we develop software and operate our business. In this role, you will partner closely with Product, Experience Design, SRE, SecOps, Data and Operations to define a technology roadmap, uplift engineering standards, and ship reliable customer experiences via Mobile, Web and BE services at speed. You will mentor senior engineers, evolve architecture, and establish the operational excellence that keeps our e-commerce systems trustworthy at scale.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Mentor and Grow Talent: Lead, coach, and develop a team of software engineers (Mobile/Web/Backend), fostering a collaborative, high-trust, and inclusive culture.
• Performance & Career Development: Conduct regular 1 on 1s, performance reviews, and define career growth paths
• Hiring: Drive recruitment efforts to build a world-class team, identifying high-potential talent
• Lead the development and evolution of GraphQL and REST API services, including schema design, versioning strategies, gateways/federation, resiliency patterns (circuit breakers, retries, idempotency).
• Ensure high-quality mobile/web apps: modular architecture, testability, offline-aware UX, network resilience, feature flags, and progressive rollouts.
• Champion robust testing: unit, contract, integration, E2E, load/performance, and chaos testing.
• Utilize and implement Agentic AI tools (e.g., GitHub Copilot, custom IDE agents) to accelerate coding, debugging, and testing, boosting developer velocity.
• CI/CD & Automation: Oversee the implementation of robust CI/CD practices to ensure safe, scalable, and compliant deployment of AI models into production.
• Collaborate with SRE and Operation teams on incident response/on-call rotations, and service readiness runbooks.
• Build comprehensive observability (metrics, logs, traces) with proper severity level and keywords and domain dashboards (cart abandonment, checkout error rates, payment declines).
• Drive capacity planning, autoscaling, caching strategies, and fallback/degradation patterns to maintain customer trust during peak traffic (promotions, holidays).
• Act as the primary liaison between Engineering, Product, Experience Design, Data, and Operations to prioritize backlog and align on business goals and outcomes.
• Define and drive engineering process enhancements to deliver fast with aligned quality, priority, timeline and scalability.

Requirements

• 8+ years in software engineering including 3+ years' managing engineering teams building customer-facing products at scale.
• Bachelor's degree in computer science.
• Deep expertise in Agile/Scrum/Kanban methodologies and tools (Jira, GitHub).
• Coach engineers for best development practices and conduct PR review.
• Lead design/architecture reviews.
• Coordinate with product and program management for roadmaps, OKRs, and cross-team dependencies.
• Experience with agentic AI systems and MCP-based tool integrations is a big plus.
• Deep expertise in Agile/Scrum/Kanban methodologies and tools (Jira, GitHub).
• Experience in e-commerce or transactional systems (cart, checkout, payments, order management).Experienced in delivery any combination of mobile, web, and backend systems in production.
• Proven track record improving reliability, observability, and operational excellence.
• Strong background in CI/CD, automated testing, and quality engineering.
• Security experience: PCI, tokenization, secrets management, and OWASP best practices.
• Expertise with event-driven architectures (Kafka), idempotency, and exactly-once or at-least-once processing tradeoffs.

Preferred Qualifications

• Master's degree preferred.
• Excellent communication and stakeholder management skills.
• Familiarity with GraphQL federation, API gateways, and schema governance.
• Performance tuning for at least one of the services - mobile (networking, caching, offline), web (Core Web Vitals, SSR/ISR), and services (p95/p99 latency).
• Experience with agentic AI systems and MCP-based tool integrations is a big plus.

Salary Range: $151,200 - $226,800

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.