Sr. Engineering Manager, AI and Agents

Socket.dev; California (MO); On-site; USD 226,000 - 361,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

ESPP

Unlimited vacation

13 paid holidays

Job summary

GoodRx is seeking an experienced AI engineering leader to build and scale high‑performing teams responsible for LLM-based systems and enterprise AI platforms. You will oversee architecture, delivery, and governance, guiding cross-functional collaboration with Product, Architecture, and business leaders to translate priorities into technical plans.

You will drive responsible AI practices, observability, and reusable capabilities, while managing cost, latency, and reliability at scale across

Qualifications

• 12+ years of software engineering experience.
• 3+ years managing engineers and engineering teams.
• Deep fluency with LLM application architecture, including RAG, agents, prompts, fine-tuning trade-offs, evaluation methods, and MLOps/LLMOps.
• Hands-on experience shipping and operating production AI services, including APIs and cloud infra, with cost and latency considerations.
• Bachelor’s degree in CS or related field; advanced degree a plus.

Responsibilities

• Lead, hire, develop, and scale AI engineering teams and technical leaders across multiple use-case pods.
• Own delivery and engineering quality for LLM-based systems from architecture to production operations.
• Guide the CoE’s shared AI platform including evaluation pipelines, testing, prompt/model management, observability, guardrails, and reusable capabilities.
• Partner with Product, Architecture, and stakeholders to translate priorities into technical plans and tradeoffs.
• Establish engineering practices across planning, design reviews, on-call, and incident management; manage cross-team dependencies and risks.
• Ensure launches meet governance standards and collaborate with Legal, Compliance, and Security to implement guardrails.
• Develop and scale reusable patterns and playbooks to enable safe AI adoption across teams.
• Stay close to architecture decisions while maintaining accountability for leadership and delivery.

Skills

LLM architecture

LLMOps

AI platform development

Executive communication

Education

Bachelor's degree in Computer Science or related field

Job description

GoodRx is the leading prescription savings platform in the U.S.Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

What You Will Do

• Lead, hire, develop, and scale AI engineering teams and technical leaders supporting multiple use-case pods and shared platform capabilities (e.g., marketing creative generation, AI product experiences, agentic distribution, enterprise workflow automation), setting clear expectations, providing ongoing coaching and feedback, managing performance, career growth, and leadership development.
• Own delivery and engineering quality for LLM-based systems, agents, and integrations, from architecture and build through production operation, cost, latency, and reliability, ensuring teams make sound technical tradeoffs and deliver scalable, maintainable solutions across multiple products and services.
• Guide technical direction and lead the development and operation of the CoE’s shared AI platform: evaluation pipelines, behavioral and quality testing, prompt and model management, observability, DLP / sensitive-prompt guardrails, agent frameworks, and reusable AI capabilities that can scale across teams.
• Partner with Product, Architecture, and business leaders to translate product and business priorities into technical plans, prioritize engineering work, and balance capacity and resources across teams and initiatives; make informed tradeoffs across delivery commitments and technical investments, including build/buy/partner, vendor, and model decisions.
• Establish and maintain effective engineering practices across planning, design and code reviews, on-call, and incident management; proactively manage cross-team dependencies, operational risks, and systemic technical issues, and keep senior stakeholders aligned on key progress, risks, tradeoffs, and decisions.
• Ensure every launch meets CoE evaluation, security, and governance standards; collaborate with Legal, Compliance, and Security to move fast with the right guardrails and drive consistent adoption of these practices across AI engineering teams.
• Develop, scale, and champion engineering standards, reusable patterns, and playbooks that enable the CoE and partner teams to adopt AI safely and quickly; establish knowledge-sharing practices that scale across teams.
• Stay close to the technology through critical architecture, design, and technical decisions, while maintaining primary accountability for engineering leadership and delivery through teams and leaders.
• Navigate complex, ambiguous, cross-cutting engineering challenges that span teams and organizational boundaries, establishing scalable approaches and driving alignment where precedent or clear solutions may not exist.

What You Bring

• 12+ years of software engineering experience, including experience building AI/ML or GenAI systems in production and 3+ years managing or leading engineers and engineering teams.
• Demonstrated ability to lead multiple highly technical engineering teams and technical leaders while driving effective execution across related teams and initiatives.
• Deep technical fluency with LLM application architecture: RAG, agents and tool use, prompt engineering, fine-tuning trade-offs, evaluation methods, and MLOps / LLMOps, with experience developing and scaling reusable AI platforms, agent frameworks, evaluation systems, and observability practices.
• Hands-on experience shipping and operating production AI services, including APIs, orchestration, cloud infrastructure, cost and latency optimization, and monitoring at scale.
• Track record of building and leading high-performing engineering teams in a matrixed organization, including blended employee and contractor teams, with demonstrated experience developing engineers and engineering leaders.
• Experience designing evaluation and behavioral measurement for AI systems and using those results to gate releases, improve quality, and inform ongoing technical and product decisions.
• Excellent communication and influence skills, with demonstrated ability to explain complex technical strategy, drive alignment across teams and organizational boundaries, and influence senior stakeholders through complex technical tradeoffs and decisions, including presenting effectively to executive audiences when appropriate.
• Bachelor’s degree in computer science or a related technical field, or equivalent experience; advanced degree a plus.

Nice to Have

• Healthcare, pharma, finance, or other regulated-industry experience.
• Familiarity with AI governance frameworks (NIST AI RMF), responsible AI practices, and data protection controls.
• Experience with agentic systems, MCP, enterprise agent platforms, or AI evaluation tooling.
• Experience integrating AI into consumer-scale products.

Engineering teams are responsible for supporting appropriate security controls, including management, operational, and technical controls in addition to general GoodRx best practices, such as reading and adhering to the security policies and procedures, being vigilant and observant of potential security threats, etc.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

$226,000.00 - $361,000.00

New York Office:

$207,000.00 - $331,000.00

Santa Monica Office:

$188,000.00 - $301,000.00

Other Office Locations:

$169,000.00 - $271,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [e-mail].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [e-mail].

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.