Sr. Engineer, Technical Support - Software Automation

Canon U.S.A., Inc.; Phoenix (AZ); Hybrid; USD 105,000 - 157,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag – Canon welcome kit

Job summary

Canon U.S.A., Inc. in the Phoenix area seeks a Sr. Engineer, Technical Support - Software Automation to provide technical support for software issues on semiconductor equipment.

You will set up and upgrade software at customer sites nationwide and collaborate with customers to configure automation settings and SECS/GEM software compliance. The role requires a engineering degree with 5+ years' experience (Master's preferred).

Qualifications

• Bachelor's degree in engineering with 5+ years of related experience, or a Master’s degree preferred.
• Strong communication skills and attention to detail.
• Experience with SECS/GEM automation and semiconductor equipment is a plus.
• Proficiency in SQL, UNIX/Linux, networking, and scripting languages.
• Ability to travel up to 50% domestically and up to 80% during training.

Responsibilities

• Provide technical support for software issues on semiconductor equipment.
• Set up hardware and install/configure software and drivers; manage setups at customer sites.
• Collaborate with software design teams on automation problems in the field.
• Discuss automation specs (SECS/GEM) with customers and ensure software compliance.

Skills

SQL

UNIX

Linux

Scripting languages

Networking fundamentals

SECS/GEM automation

Software languages

Data structures & algorithms

Software debugging

Education

Bachelor's degree in engineering

Master's degree preferred

Tools

SECS/GEM automation

PowerPoint

Word

Excel

Job description

Sr. Engineer, Technical Support - Software Automation

Location: US-CA-San Jose | US-AZ-Mesa | US-AZ-Phoenix

Company: Canon U.S.A., Inc.

About the Role

Located near a Canon facility (San Jose, CA; Dallas, TX; or Phoenix, AZ) the Technical Support Engineer willprovide technical support for software related issues. This is an exciting opportunity for creative candidates with mechanical knowledge who enjoy a technical challenge.

You will work in various customer sites nationwide, to setup and upgrade software in our semiconductor equipment, troubleshoot software related issues, and partner with customers to setup/select optional functions and troubleshoot automation settings. If you have experience with SECS/GEM automation and enjoy resolving technical challenges, this could be the job for you!

Your Impact

• - Organize and track both computer hardware and software configuration on all products in the field.
• - Liaison with local, domestic and overseas software design team regarding software and/or automation related problems in the field
• - Set up hardware, install and configure software, drivers and peripheral devices with knowledge of networking components
• - Discuss with customers about Semiconductor equipment automation specifications (SECS/GEM Software compliance)

About You: The Skills & Expertise You Bring

• - Bachelor's degree in an engineering discipline required plus 5 years of related experience, or a Masters degree preferably in an Engineering discipline.
• - Attention to detail with excellent communication skills
• - Japanese language skills a plus
• - Excellent leadership skills required
• - Familiar with SQL, UNIX, LINUX environment and scripting languages
• - Understanding of networking fundamentals and concepts
• - Knowledge of semiconductor automation system in SEMI SECS/GEM
• - Strong understanding of software languages and computer hardware.
• - Solid understanding in data structures and algorithms
• - Experience in developing or debugging software applications
• - Up to 50% overnight travel required (domestic and/or international) dependent on business needs. Up to 80% travel could be required for initial 6 months for training purpose.
• - May require considerable travel valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
• - Microsoft Applications (PowerPoint, Word, Basic Excel) and any other Database knowledge skills a plus.
• - Requires ability to lift up to 50 pounds individually and for lifting over 50 pounds assistance may be available.
• - Substantial amount of standing, walking, typing, grasping, talking and hearing.
• - Some amount of driving required, sometime for multiple hours at a time.
• - Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs
• - The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving mechanical / electrical parts, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• - Working in lab may require wearing gloves, safety glasses.
• - The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, lasers, close quarters, narrow aisles or passageways.
• - The work environment may include working in highly time sensitive situations requiring quick resolutions.
• - In accordance with applicable law, we are providing the anticipated salary range for this role, $104,870 - $157,050

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• - Employee referral bonus
• - Employee discounts
• - "Dress for Your Day" attire program (casual is welcome, based on your job function)
• - Volunteer opportunities to give back to our local community
• - Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.