Sr Engineer / Staff Engineer, Automotive RMA

Nutanix; San Diego (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an RMA Engineer to join their Customer Quality Team. This role involves resolving RMA product quality issues and collaborating with cross-functional teams to enhance product quality. The ideal candidate will possess strong automotive systems knowledge and hands-on lab skills, ensuring effective communication and problem-solving across departments. With a focus on continuous improvement, this position offers a unique opportunity to influence quality standards and customer satisfaction metrics within a dynamic and innovative environment.

Qualifications

• 5+ years in customer support or quality engineering.
• Familiarity with automotive product qualification procedures.
• Strong soft skills: proactive, teachable, team player.

Responsibilities

• Lead and manage the RMA evaluation process daily.
• Evaluate customer returns using advanced testing tools.
• Produce regular 8D reports for problem-solving teams.

Skills

Communication Skills

Automotive Systems Knowledge

Electronic Test Equipment

Semiconductor Quality Experience

Hands-On Lab Skills

IC Testing

Education

Bachelor's degree in Electrical/Computer/Communication Engineering

Master's degree in related field

Tools

Agilent Network Analyzer

Spectrum Analyzer

Signal Generator

VNA

Job description

Company:

Qualcomm Global Trading Pte. Ltd.

Job Area:

Engineering Group, Engineering Group > Hardware Engineering

General Summary:

Job Function:

As an RMA Engineer in Qualcomm's Customer Quality Team, you'll resolve RMA product quality issues. You'll handle RMA evaluation requests from customers, using system and device-level techniques with tools like ATE, XRAY, CSAM, IV curve, bench, Qualcomm inhouse test platforms (ADP, PAT, RCM etc.). You'll lead debug and data gathering efforts alongside other technical disciplines at Qualcomm.

The RMA Engineer provides strategic direction and leadership, collaborating with regional leads to align best practices. Their strong understanding of product design and development facilitates effective internal communication. This position offers opportunities to influence quality across the organization through customer and internal interactions.

Technical Expertise:

Strong experience in the automotive industry or related products is highly desired. Proficiency in understanding various automotive system technologies (IVI, ADAS, connectivity etc.) issues is essential. Additionally, expertise in addressing ASIC Apps processor issues related to camera, audio, video encoding, and graphics validation is required. The position also demands skills in hardware verification on CPU, GPU, memory, as well as experience in collaborating with cross-functional groups including design, marketing, product test engineering, and supply chain. Knowledgeable in semiconductor assembly, SMT, and packaging issues, with an understanding of mechanical test parameters, is preferred.

Duties and responsibilities

• Lead and manage the RMA evaluation progress daily.
• Evaluate customer returns using tools like ATE, XRAY, CSAM, IV curve, and bench tests to identify root causes.
• Serve as a liaison between Qualcomm, Product Core Team, and Branch CQE. Optimize processes between Customer/Branch & Qualcomm.
• Track actions, schedules, and owners for timely RMA analysis and initiate corrective actions when needed.
• Enhance quality systems to reduce outgoing product DPPM.
• Provide customer feedback to internal teams to improve satisfaction metrics.
• Prioritize and implement customer corrective actions within Qualcomm.
• Produce regular 8D reports for problem-solving teams and management.
• Update customers promptly on open quality issues or support requests.

Required Skills/Knowledge

• Communication Skills: Strong verbal and written skills; clear organization and articulation of information; seeks win/win resolutions.
• Automotive Systems Knowledge: Understanding key components and interactions of subsystems; correlating handset failures to customer-reported issues.
• Electronic Test Equipment: Proficient with Agilent Network Analyzer, Spectrum Analyzer, Signal Generator, VNA, etc.
• Semiconductor Quality Experience: In-depth knowledge of semiconductor manufacturing processes, focusing on customer issue related aspects.
• Hands-On Lab Skills: Strong system level debug and product characterization; expertise in CMOS design is a plus.
• IC Testing: Understanding IC test performance and its correlation with system behavior; knowledgeable on information sharing policies

Education/Experience

• BS in Electrical/Computer/Communication Engineering (MS preferred) with 5+ years' experience.
• Minimum 4 years in customer support, quality engineering, or product testing.
• Familiarity with automotive product qualification procedures and quality standards.
• Proficient in quality tools, statistics, and problem-solving.
• Knowledge of microelectronics, surface mount technology, semiconductor fabrication, or offshore customers is a plus.
• Strong soft skills: proactive, teachable, team player.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.
OR
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.
OR
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.

Preferred Qualifications:

• Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.

• 8+ years of Hardware Engineering or related work experience.

• 2+ years of experience with circuit design (e.g., digital, analog, RF).

• 2+ years of experience utilizing schematic capture and circuit simulation software.

• 2+ years of experience with hardware design and measurement instruments such as oscilloscopes, spectrum analyzers, RF tools, etc.

• 1+ year in a technical leadership role with or without direct reports.

Principal Duties and Responsibilities:

• Leverages advanced Hardware knowledge and experience to plan, optimize, verify, and test critical electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems.

• Integrates complex features and functionality into hardware designs in line with proposals or roadmaps for complex products.

• Conducts complex simulations and analyses of designs as well as implements designs with the best power, performance, and area.

• Collaborates with cross-functional teams (e.g., design, verification, validation, software and systems engineering, architecture development teams, etc.) to implement new requirements and incorporate the latest test solutions in the production program to improve the yield, test time, and quality.

• Evaluates, characterizes, and develops the novel manufacturing of solutions for leading edge products in the most advanced processes and bring-up product to meet customer expectations and schedules.

• Evaluates reliability of critical materials, properties, and techniques and brings innovation, automation, and optimization to maximize productivity.

• Evaluates complex design features to identify potential flaws, compatibility issues, and/or compliance issues.

• Writes detailed technical documentation for complex Hardware projects.

Level of Responsibility:

• Works independently with minimal supervision.

• Provides supervision/guidance to other team members.

• Decision-making is significant in nature and affects work beyond immediate work group.

• Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.

• Has a moderate amount of influence over key organizational decisions.

• Qualcomm is an equal opportunity employer and provides accommodations for individuals with disabilities during the hiring process upon request. All applicants should adhere to company policies regarding confidentiality and security. Please note that unsolicited resumes from staffing agencies are not accepted and will not be compensated.