Sr. Engagement Manager, Forward Deployed Engineering

United States Digital Space LLC; United States; On-site; USD 115,000 - 199,100; Full time

Job summary

The Senior Engagement Manager at United States Digital Space LLC is a trusted advisor within the Forward Deployed Engineering organization, leading large, cross‑functional programs with minimal oversight to deliver value for customers.

You will drive full‑cycle PS&T services sales, identify upsell opportunities, and align with Sales and GTM teams to hit revenue targets while monitoring customer sentiment and taking corrective actions when needed.

Qualifications

• 7-10 years running a Professional Services line of business.
• 10+ years in senior customer-facing roles with influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs.
• Strong knowledge of the company architecture, competitors, and migration benefits.
• Proven track record of managing large-scale program plans and service delivery.
• Ability to travel up to 25-50% as required.

Responsibilities

• Independently scope and lead large, complex initiatives with multiple workstreams.
• Drive full-cycle PS&T sales of standard and customized programs, pulling in best practices.
• Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed targets.
• Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.

Skills

PS&T knowledge

Partner funding programs

Program management

Cross-functional leadership

Travel willingness

Job description

CSQ327R64

The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers for successful implementation and value realization. You will independently lead large, complex, cross‑functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.

The impact you will have:

• Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Advanced Selling: Drive the full‑cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
• Account Growth: Identify and pursue upsell and cross‑sell opportunities within existing customers to meet or exceed revenue targets.
• Cross‑Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.

What we look for:

• 7-10 years running a Professional Services line of business.
• 10+ years in senior customer‑facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of the company architecture, competitors, and migration benefits.
• Proven track record of managing large‑scale program plans and service delivery.
• Ability to travel up to 25‑50% as required.

Pay Range Transparency

the company is committed to fair and equitable compensation practices. The pay range(s) for this role are listed below and represent the expected base salary range for non‑commissionable roles or on‑target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job‑related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, the company anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for an annual performance bonus, equity, and the benefits listed above.

• Zone 1 Pay Range: $144,800 – $199,100 USD
• Zone 2 Pay Range: $130,300 – $179,200 USD
• Zone 3 Pay Range: $123,100 – $169,300 USD
• Zone 4 Pay Range: $115,800 – $159,300 USD

Benefits

At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region visit our page.

Our Commitment to Diversity and Inclusion

At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics.

Compliance

If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.