Sr. Engagement Manager

Hearst Communications, Inc.; New York (NY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Sr. Engagement Manager to lead digital marketing transformation initiatives. This role involves developing strong client relationships, managing digital programs, and collaborating with cross-functional teams to achieve business goals. The ideal candidate will possess extensive experience in management consulting and digital strategy, along with exceptional leadership and analytical skills. In this dynamic environment, you will drive impactful results and foster innovation while mentoring a talented team. If you're ready to take your career to the next level in a fast-paced setting, this opportunity is your chance to shine.

Qualifications

• 12+ years of experience in digital marketing and consulting.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead digital marketing programs and manage client relationships.
• Drive engagement and improve operational models for clients.

Skills

Digital Marketing Transformation

Management Consulting

Digital Business Strategy

Analytical Skills

Leadership

Communication Skills

Relationship Management

Problem-Solving

Presentation Skills

Commercial Acumen

Education

Bachelor's Degree

MBA or Advanced Degree

Tools

PowerPoint

KeyNote

Job description

We’re a professional services company at the intersection of marketing and technology — partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

The Sr. Engagement Manager is a role that will join a team focused on driving digital marketing transformation at the enterprise-level for an account. This individual will have experience identifying opportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the client’s organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered. This full-time role requires 2 days per week in the office.

Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
• Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.
• Provide leadership to develop custom approaches and solutions to client’s program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.
• Cultivate client relationships through content, communication, reliability and relatability.
• Mentor and nurture talent on the team.
• Collaborate, develop and strategize account plans to meet growth targets.
• Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals.
• Track progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement.
• Own service quality and partner with competency leaders on problem mitigation and risk management communications.

Skills & Experience:

• 12+ years of related work experience, major strategic consulting firm background preferred.
• Bachelor's Degree; advanced degree or MBA a plus.
• Fast, accurate, and authoritative analysis, forecasting, and decision-making.
• Deep expertise in assembling and management digital experience transformation programs.
• Comfort with ambiguity and broad requests, and able to both clearly validate understanding and answer with concrete projects and industry-leading work product.
• Strong commercial and business acumen.
• Record of lasting, mutually beneficial business relationships.
• Exemplary verbal and written communication skills including storytelling and presentation.
• Leadership ability, especially to drive action without direct authority.
• Exceptional analytical and quantitative problem-solving skills.
• Ability to both individually build and fully delegate to a team the construction of a clear, focused presentation for any audience.
• Skills to communicate and break down complex ideas effectively.
• Strong presentation skills with proficiency in either PowerPoint or KeyNote.
• A balanced sense of the immediate and practical against long-term, visionary thinking.
• Understands the value of service and the ability to evaluate client needs.
• Experience managing and maintaining customer relationships.
• Ability to collaborate with cross-functional internal departments to contribute to new business.
• Ability to adapt to rapidly changing business needs and priorities. Must thrive in a fast-paced environment with high-rates of change.
• Applies ingenuity and determination to find the best possible options to support business needs.
• Takes ownership of outstanding issues, is accountable, and establishes a high level of credibility with others in the organization.
• Respects other people's opinions and suggestions and works to create an “environment of trust.”

Job Info

• Job Identification 2024106
• Job Category Commercial Product Development
• Posting Date 04/08/2025, 05:12 PM
• Job Schedule Full time
• Locations 312 North Carpenter Street, Chicago, IL, 60607, US 320 West 57th Street, New York, NY, 10019, US