Sr. Ecommerce / Customer Experience Business Analyst

Dematic; Town of Texas, Dallas (WI, TX); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Sr. Business Analyst to enhance their ecommerce and customer experience initiatives. This role focuses on driving revenue growth through strategic analysis and collaboration across teams. The ideal candidate will leverage their B2B digital marketing experience and technical skills to optimize online platforms, ensuring a seamless customer journey. With opportunities for career development and competitive compensation, this position offers a chance to make a significant impact in a dynamic environment. Join a forward-thinking company committed to innovation and customer satisfaction.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• 5-8 years of experience in ecommerce with global markets.
• Ability to translate business concepts into technical requirements.
• Experience in inside sales and managing multiple projects.

Responsibilities

• Drive ecommerce strategy for Spare Parts and Repairs business.
• Analyze website data to optimize online marketing strategies.
• Collaborate with partners to increase ecommerce traffic and sales.

Skills

B2B digital marketing

customer focus

technical proficiency

project management

communication skills

problem-solving

Education

Bachelor's degree in Marketing

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Tools

SAP

SAP Hybris

SAP Commerce Cloud

SAP Ariba

Confluence

Jira

Job description

The Sr. Business Analyst, ecommerce and Customer Experience candidate will function as the connection point between Dematic's customers, the CS parts team, Marketing team, and IT business and development partners to stimulate market growth of our ecommerce and digital platforms, with a main focus on revenue generation and an enhanced customer experience.

Desired: Experience in B2B digital marketing, customer focus, and technical proficiency required.

This position is needs to be in Atlanta, Grand Rapids, Milwaukee, Dallas, or Salt Lake City.

What we offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Tasks and Qualifications:

What You Will Do In This Role:

• Drive ecommerce strategy for Spare Parts and Repairs business
• Analyze website data to optimize online marketing strategies
• Identify customer buying patterns and market requirements, and develop arguments for specific improvements
• Build reports and dashboards that convey insights and recommendations to collaborators
• Supervise and tackle ecommerce functionality issues as needed
• Develop and implement market adaptation plan including customer training, marketing campaigns etc
• Serve as the functional owner and marketing technologist on web-related project initiatives
• Collaborate with partners to increase ecommerce traffic, sales, improve conversion, improve profitability and optimize online product information
• Find opportunities for process improvements
• Assist and provide the required Ad Hoc reporting

What We Are Looking For:

• Bachelor's degree or equivalent experience in Marketing, Business Administration, Computer Science, or a related field is helpful
• 5-8 years of successful experience in ecommerce with global markets and/or customer value creation
• Demonstrable ability to translate business concepts into technical requirements
• Experience in inside sales and designing and implementing test plans
• Demonstrated ability to manage multiple projects simultaneously
• Proven organizational, project and time management skills, including the ability to optimally meet changing priorities and deadlines
• Good communication and problem-solving skills are meaningful
• Solid grasp of B2B & B2C ecommerce applications; experience with SAP, SAP Hybris, SAP Commerce Cloud, SAP Ariba a plus
• Solid understanding of Information Technology systems including ERPs, CRMs, BI & Integration platforms. Web Analytics, A/B testing, Audience Targeting
• Experience with Confluence or Jira is a plus!

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