Sr Donor Technician

Ochsner Health; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ochsner Health in New Orleans seeks an Apheresis Operations Leader to oversee daily operations at fixed centers and mobile sites, safeguarding donor and patient confidentiality while driving high satisfaction and product quality.

The role includes donor reaction care, compliance documentation, and cross-training across disciplines, with travel between facilities as needed.

Qualifications

• Education: High School Diploma or GED is required.
• Experience: 2 years Apheresis collections or related donor work.
• Experience: 2 years venipuncture/donor work and completion of Apheresis Certificate Course.
• Certifications: BLS from American Heart Association; valid Driver’s License Class D; clean driving record.
• Skills: data entry, documentation, and use of donor management systems.

Responsibilities

• Oversee daily operations of apheresis at fixed centers and mobile sites.
• Maintain donor, patient, and employee confidentiality and safety.
• Coordinate resources for mobile drives to ensure quality products and high satisfaction.
• Perform duties of Blood Bank Technician and provide donor reaction care.
• Ensure accurate documentation and compliance with policies and regulations.

Skills

Computer skills

Verbal & written communication

Windows applications

Interpersonal skills

Team collaboration / cross-training

Decision making / problem solving

Work under stress

Customer service excellence

Analytical skills

Travel to multiple sites

Education

High School Diploma/GED

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This position is responsible for overseeing the daily operations of apheresis collections at both fixed centers and mobile sites. The role requires maintaining strict donor, patient, and employee confidentiality; monitoring and evaluating the effectiveness of all apheresis collection processes; and providing leadership by coordinating resources for mobile apheresis drives to ensure high customer satisfaction and the collection of quality products. In addition, the incumbent performs all duties of a Blood Bank Technician, provides routine and emergent donor reaction care for both apheresis and whole blood donors, and ensures that all donor reaction documentation and follow-up actions are completed accurately and promptly.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required - High School Diploma/GED

Work Experience

• Required - 2 years Apheresis experience with apheresis collections or
• Required - 2 years venipuncture and/or donor experience AND successful completion of Ochsner Apheresis Certificate Course

Certifications

• Required - BLS - Basic Life Support from the American Heart Association Upon Hire
• Required - Drivers License Class D - EverCheck in the state of practice. Must have an excellent driving record to operate company owned vehicles. Upon Hire

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to effectively and professionally work with people from all backgrounds.
• Ability to work with and experience working with others plus the aptitude to be cross trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures.
• Ability to and experience in decision making, delegating tasks, and ability to take initiative for problem solving.
• Ability to work under stress and around normal conditions that exist at blood drives.
• Ability to have success in achieving customer service excellence.
• Analytical skills necessary to perform calculations, operate apheresis collection equipment, computers and printers.
• Ability to work flexible schedules, such as extended shifts and weekends.
• Ability to travel throughout and between facilities, and mobile locations.

Job Duties

• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.