Sr Director Technology Services

Freeman; Dallas (TX); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Companyis seeking a Sr Director Technology Services to drive enterprise technology strategy, oversee budgeting and resource allocation, and lead a cross-functional team responsible for AV and IT offerings. This role partners with executive leadership to deliver scalable, revenue-generating technology solutions.

The position supports our Audio Visual Production team and offers a hybrid schedule, with in-office/show-site days in Dallas.

Qualifications

• 10+ years industry experience with 7+ years in a leadership role.
• Experience in strategic product planning and execution.
• Strong knowledge of audio/visual technology and products.
• Experience with budget management and resource allocation.
• Excellent leadership, communication, and project management skills.
• Bachelor's or Associate's degree in a related field (Master's degree preferred).

Responsibilities

• Own CapEx planning and investment to maximize return and long-term growth.
• Lead inventory processing and asset readiness for use.
• Mentor Technology services team and foster innovation.
• Develop strategic AV/IT plan focused on reliability and efficiency.
• Drive simplification of practices to improve efficiency and labor savings.
• Collaborate with Growth and Design to align delivery with go-to-market strategies.
• Lead technology transformation, modernize legacy systems, adopt emerging tech.
• Create and enforce standards to ensure high-quality execution.
• Develop product/service roadmaps across disciplines; manage budget and procurement.
• Establish ROI criteria for capital investments and new asset purchases.
• Develop, implement, and maintain pricing models for products and services.
• Communicate new technology/process regularly to the team.
• Maintain change management methodology for transitions to new tech/processes.
• Evaluate and approve equipment purchases prioritizing revenue-generating assets.

Skills

Leadership

Strategic thinking

Budget management

Project management

Communication

Change management

Education

Bachelor's or Associate's degree in a related field (Master's degree preferred)

Tools

Audio/Visual technology

Job description

Career Opportunities: Sr Director Technology Services (94801)

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable moments that create a bond between audiences and our clients. It's just one reason why we're the leader in live events.

Summary

The Sr Director Technology Services role holds enterprise-wide accountability for the strategy, delivery, and financial performance of technical product and service offerings. This role sets the multi-year technology strategy, directs the allocation of technology resources, and aligns technology investments with enterprise business objectives, partnering with executive leadership and peer business units. The Senior Director - Technical Services leader will lead a team of directors and managers who oversee key disciplines, is accountable for budgets and resource allocation, and drives transformational, cross-functional initiatives that improve operational efficiency and customer experience.

This position will support our Audio Visual Production team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX.

• Own the annual and multi-year capital expenditure (CapEx) planning process, directing investment in revenue-generating assets to maximize return, utilization, and long-term growth
• Lead the inventory processing team and its leaders, ensuring newly acquired assets are received, prepared, and released into usable inventory efficiently and to quality standards
• Lead and mentor Technology services team, fostering a culture of innovation and continuous improvement
• Develop and execute strategic audio/visual/computer technologies plan that focuses on reliability, scalability, and efficiency, aligning with the organization's goals
• Drive simplification of practices and offerings in pursuit of efficiency and labor savings
• Collaborate with Growth and Design departments to ensure Delivery alignment with go to market strategies
• Lead technology transformation initiatives, modernizing legacy products/systems, adopting emerging technologies, and implementing solutions to enhance customer experience and streamline processes
• Create, implement and manage standards and practices to ensure the upmost quality in execution
• Manage the development of product and service roadmaps to ensure innovation, development and execution across all disciplines
• Formulate budget and capital investment priorities, ensuring cost-effective allocation of resources, and manage procurement processes
• Establish and govern standardized ROI evaluation criteria applied to all capital investment decisions and new asset purchases
• Develop, implement and manage pricing models for products and services
• Establish regular communication of new technology or process
• Develop, implement and maintain change management methodology to support transitions to new technology or processes
• Establish and govern the methodology for evaluating and approving equipment purchases, directing capital to the highest-return revenue-generating assets

Education & Experience

• Bachelor's or Associate's degree in a related field (Master's degree preferred)
• 10+ years industry experience with 7+ years in a leadership role
• Proven experience in strategic product planning and execution
• Strong knowledge of audio/visual technology and products
• Experience with budget management and resource allocation
• Excellent leadership, communication, and project management skills

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Tuition Reimbursement
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.