Sr. Director, Small Business & Consumer Operations

Santander Bank, N.A.; Dallas (TX); On-site; USD 146,000 - 275,000; Full time

Job summary

An established industry player is seeking a Sr. Director for Small Business & Consumer Operations. This pivotal role involves strategic planning, risk management, and enhancing customer experiences in banking operations. The ideal candidate will leverage over a decade of experience to lead cross-functional teams and drive innovation. Join a dynamic environment that prioritizes growth and development, where your expertise will shape the future of consumer banking. Embrace this opportunity to make a significant impact in a supportive and collaborative culture.

Qualifications

• 12+ years of banking or loan operations experience required.
• 9+ years leading large cross-functional teams required.

Responsibilities

• Develop strategic plans and oversee implementation aligned with company goals.
• Support Central Banking Operations through audits and regulatory exams.
• Assess risks and improve processes for better customer experience.

Skills

Banking Operations Knowledge

Problem-Solving Skills

Analytical Skills

Communication Skills

Adaptability

Education

Bachelor's Degree in Finance

Master's Degree in a Relevant Field

Tools

Banking Software

Job description

Sr. Director, Small Business & Consumer Operations

Join us to apply for the Sr. Director, Small Business & Consumer Operations role at Santander Bank, N.A.

About Santander

Santander is a global leader and innovator in the financial services industry. We believe our employees are our greatest asset. We focus on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

Position Overview

The Sr. Director, Small Business & Consumer Operations is a strategist who understands the overarching vision for the company's consumer operations. They determine the best way to execute organizational goals using their extensive experience, creativity, and judgment. They utilize industry best practices and are detail-oriented, capable of evaluating practices and procedures to ensure quality outcomes and a seamless customer experience.

Key Responsibilities

1. Develop strategic plans, set goals, and budgets aligned with the company's mission, values, business model, and Customer Centric Guiding Principles.
2. Act as the Chief of Staff for Central Banking Operations.
3. Support the Central Banking Operations teams through audits, regulatory exams, and RCSA.
4. Support incident management, track remediation actions, and oversee KPI and KRI reporting.
5. Provide governance oversight for transaction and block codes.
6. Support and develop vendor relationships and mailroom support.
7. Oversee the implementation of strategic plans and initiatives, ensuring progress toward divisional and departmental goals related to finance, customer centricity, operational processes and controls, risk management, and human capital.
8. Assess risks in servicing processes, review control effectiveness, and improve processes for better customer experience and stronger risk management.
9. Identify structural gaps in HR, policies, procedures, processes, and technology; lead business unit managers in root cause analysis and solutions.
10. Prevent operational losses through risk oversight strategies and guidance on effective controls.
11. Perform manpower and staff adequacy analyses and develop job descriptions to support the bank’s growth.
12. Develop succession plans, identify successors, and provide training for growth.

Qualifications

To perform this role successfully, candidates must meet the following requirements:

• Bachelor's Degree or equivalent in Finance, Accounting, Business Administration, Mathematics, Economics, or related field (Required)
• Master's Degree in a relevant field (Preferred)
• 12+ years of relevant banking or loan operations experience (Required)
• 9+ years leading large cross-functional teams (Required)

Desired Skills

• Deep knowledge of banking operations and business process management
• Advanced problem-solving skills
• Strong analytical and communication skills
• Ability to adapt to change and handle multiple priorities
• Extensive software knowledge related to loan features and banking products

Additional Information

No certifications listed. Experience with risk management culture is valued. Santander is an equal opportunity employer committed to diversity and inclusion. The role involves minimal physical effort; occasional lifting may be required. Applicants requiring accommodations should contact [e-mail].

Location & Compensation

Primary Location: Dallas, TX
Salary: $146,250 - $275,000/year

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