Sr. Director, Program Management - CX

The Home Depot; Atlanta (GA); On-site; USD 180,000 - 270,000; Full time

Job summary

The Home Depot in Atlanta seeks a Senior Director of Operations to drive change, lead store operations projects, and implement SSC initiatives across the division.

You will socialize plans, manage milestones, coach ROMs, and coordinate with field leadership to align with overall strategy. This role demands 6+ years leadership, strong analytical ability, and excellent communication; overnight travel 20–50% is typical.

Qualifications

• Experience in store operations, merchandising and financial analysis.
• Strong change management and process-improvement capabilities.
• Ability to train, coach and lead diverse teams across regions.

Responsibilities

• Review project plans for completeness and sustainability.
• Approve Atlanta SSC projects and participate in SOAR process.
• Manage projects with milestones, metrics, training, and Playbook.
• Be a key team member in project/initiative implementation planning.
• Provide implementation feedback to project owners for continuous improvement.
• Provide regular guidance to ROMs and weekly updates to Ps and RVPs.
• Serve as liaison between SSC, field leadership and stores.
• Present updates at President’s meetings and operational calls.

Skills

Store operations

Merchandising

Financial analysis

Change management

Process improvement

Training and coaching

Office software

Leadership

Presentation skills

Cross-functional collaboration

Education

High school diploma or GED

Bachelor’s degree in related field

No additional education

Tools

Microsoft Word

Excel

PowerPoint

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Senior Director of Operations will be responsible for the daily activities of driving change, process improvements and implementation of Store Operations (SSC) projects into a Division. (NOTE:This does not include Pro, Tool Rental, At Home Services, H

Key Responsibilities:

• Review project plans for completeness and sustainability, socialize the implementation plans, including all aspects of change management and ensure the completeness and accuracy of projects and initiatives to confirm they are meeting realistic timelines.
• Review and approve Atlanta SSC projects and initiatives, participate as a key stakeholder in the SOAR process, and help determine project alignment with company strategy.
• Manage projects using a completed implementation package from SSC with milestones, metrics for success, training, and implementation timeline (i.e. Playbook).
• Be key team member in project/initiative implementation planning.
• Provide project/initiative implementation feedback to Atlanta SSC project owners to help determine measurement against success criteria to facilitate continuous improvement.
• Provide regular guidance and direction to Regional Operations Managers (ROMs), as well as weekly communications to Ps and RVPs, at minimum.
• Serve as liaison between SSC, field leadership and stores.
• Attend all President’ s meetings as a team member to ensure all operational projects are aligned and integrated with all other functional rollouts. Attend all operational conference calls as a team member. Present updates on all active projects in month

Direct Manager/Direct Reports:

• This position reports to both the Division President and the Atlanta SSC VP of Operations.
• Accountable for direct supervision of the work activities of others. In addition to personnel issues – including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:

• Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• District Manager or equivalent with 10 years of relevant work experience.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor’ s degree program or equivalent degree in a field of study related to the job

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 6

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Working knowledge of store operations, merchandising and financial analysis
• Analytical skills Basic Office Budget Management skills
• Ability to drive change and execute process improvements across region - Teach, coach, & train diverse groups of associates
• Technology competence (Basic P.C. skills) Desktop Office Suite must be proficient in Word, Excel and PowerPoint
• Presentation skills
• Change Management Orientation Process Improvement