Sr Director, Payments SRE

WEX Inc.; United States; À distance; USD 210 000 - 250 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental and vision coverage

Retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Résumé du poste

WEX Inc. is seeking a visionary Senior Director, Payments SRE to lead reliability across our payments platforms.

You will set the strategy for observability, automation, and incident management while guiding SRE managers and senior ICs through complex, high-volume, low-latency systems. You will partner with engineering, product, and platform leadership to embed SRE principles, scale practices, and drive a culture of blameless learning and continuous improvement, including regulatory and

Qualifications

• 15 years in software engineering with 7 years in engineering management.
• Deep cloud-native architecture and large-scale distributed systems expertise.
• Strong design, automation, and performance optimization skills.
• Kubernetes, service meshes, and distributed tracing proficiency.
• Hands-on with containers and orchestration (Docker, Kubernetes).
• Experience with monitoring/logging platforms (Grafana, ELK, Splunk).
• Knowledge of MySQL/PostgreSQL/NoSQL and networking/storage.
• Excellent incident command and crisis management abilities.
• Familiarity with regulatory/compliance frameworks.
• Leadership across distributed teams with psychological safety.

Responsabilités

• Set the vision and org-level strategy for SRE across reliability, observability, automation, and incident management.
• Scale the SRE function across multiple payments domains and lead managers and ICs.
• Develop innovative solutions for high-availability, low-latency payment systems.
• Drive a culture of reliability, continuous improvement, and blameless postmortems.
• Ensure business continuity, disaster recovery, and compliance across platforms.
• Engage with executives and represent SRE in reviews and strategic planning.

Connaissances

Software engineering

Engineering management

Cloud-native

Kubernetes

Observability

Incident management

Distributed systems

AI/ML for observability

Cost optimization

Leadership

Outils

Grafana

ELK Stack

Splunk

Docker

Kubernetes

Description du poste

## Sr Director, Payments SREApply: US - Remote: Full time: Posted Yesterday: R23234**Senior Director, Payments SRE****About the Team/Role** We are seeking a highly motivated and visionary senior technical leader to join WEX as Senior Director, Payments SRE, driving transformational change and delivering significant business impact across WEX's payments platform ecosystem. This is an exciting moment to join the Site Reliability Engineering organization at WEX. Our sophisticated payments platforms process high-volume, low-latency transactions for a broad spectrum of customer businesses and generate vast, complex telemetry and operational data. Reliability, scalability, and efficiency are mission-critical — they protect transactional integrity, safeguard customer trust, and unlock the full potential of our services at scale. In this role, you'll be at the forefront of defining and executing WEX's reliability engineering vision. You'll lead complex, cross-functional initiatives that elevate our observability, incident and problem management, automation, performance optimization, and capacity planning capabilities. You'll architect resilient systems, design proactive reliability strategies, and build the frameworks and tooling that power operational excellence across the company. Beyond technical leadership, you'll serve as a strategic thought partner to engineering, product, and platform leadership — setting direction, influencing architecture, and embedding SRE principles across the development lifecycle. You'll mentor engineers and engineering leaders across levels, scale best practices, and act as a catalyst for a culture of reliability, continuous improvement, and innovation. We work with modern technologies and leverage AI and automation to drive smarter operations within an agile, product-centric engineering model. If you're a visionary technical leader passionate about building reliable, scalable payment systems — and you're excited to make a lasting impact while growing your career — this is a rare and powerful opportunity. **How you'll make an impact:*** Set the vision and org-level strategy for SRE across reliability, observability, automation, and incident management.* Shape and scale the SRE function across multiple payments domains, leading other SRE managers and senior individual contributors.* Lead the development of innovative solutions to complex reliability challenges in high-availability, low-latency payment systems.* Drive cultural transformation that prioritizes reliability, operational excellence, and a blameless, continuous-improvement mindset.* Ensure business continuity, disaster recovery, and compliance across the payments platform.* Build and maintain relationships with executive stakeholders, representing the SRE organization in exec-level forums, reviews, and strategic planning sessions.* Represent WEX in industry forums and conferences as a thought leader in reliability engineering.* Drive hiring strategy, headcount planning, and long-term team capability growth.**Experience you'll bring:*** 15 years of experience in software engineering with 7 years of engineering management experience managing managers and ICs.* Deep experience in cloud-native architecture and large-scale distributed systems.* Deep expertise in system design, automation, and performance optimization.* Deep knowledge of Kubernetes, service meshes, and distributed tracing.* Hands-on experience with containerization and orchestration (Docker, Kubernetes).* Experience with monitoring and logging platforms (Grafana, ELK stack, Splunk, or similar).* Strong understanding of database reliability engineering (MySQL, PostgreSQL, NoSQL) and of networking and storage architectures.* Proven experience with high-availability, low-latency systems and workloads requiring transactional integrity and consistency.* Excellent incident command and crisis management skills.* Strong experience with regulatory and compliance frameworks.* Exceptional leadership skills with a proven track record of driving reliability improvements.* Skilled at managing distributed teams and fostering psychological safety in high-stakes environments. **Preferred Qualifications:*** Understanding of PCI-DSS compliance and secure handling of payment data.* Experience with real-time monitoring of payment flows and exceptions, partner/payment-gateway integrations, and failure recovery and idempotency in financial transactions.* Familiarity with end-of-day reconciliation and cutoff schedules.* Deep expertise in AI/ML for anomaly detection and predictive analytics in observability, and a track record of applying AI to solve significant Site Reliability and Operations problems.* Strong financial acumen in cost optimization and cloud-spend strategies.* Proven ability to align SRE practices with business goals and influence C-level executives on reliability strategy.* Track record of building and leading SRE organizations across multiple domains or product lines.* Ability to define and institutionalize reliability practices — standardized SLOs, blameless culture, and incident communications.* Strong organizational and stakeholder-management skills across Engineering, Product, and Executive teams.* Recognized thought leader with publications or conference talks in SRE.The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the \"About Us\" section.Pay Range: $210,000.00 - $249,500.00