Sr Director, Payments Engineering

Zuora Community; Foster City (CA); In loco; USD 304.000 - 417.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Medical, dental, and vision insurance

Generous time off and holidays

Parental leave

Learning & development stipend

Volunteer opportunities

Mental wellbeing resources

Location-based benefits

Descrizione del lavoro

Zuora is seeking a Senior Director of Engineering to lead multiple teams building and operating our payments platform in Foster City, CA. You will shape technical strategy, raise the bar for performance, reliability, and software quality, and drive organizational health while leveraging AI tooling to accelerate delivery.

The role requires a track record of leading large, high‑throughput distributed systems, strong architectural judgement, and the ability to recruit and retain top engineering

Competenze

• Experience leading multiple engineering teams and managers with responsibility for strategy and execution.
• Track record of building high-throughput, highly available distributed systems with performance improvements.
• Strong technical judgment in architecture, design, and code quality.
• Experience establishing engineering and operational excellence across complex systems and third-party integrations.
• Practical experience improving engineering productivity through AI tooling with measurable outcomes.
• Demonstrated success recruiting, retaining, and developing engineers and managers.
• Strong communication and cross-functional leadership skills.

Mansioni

• Define architecture and roadmap for a scalable payments platform.
• Establish design, testing, observability, and incident response standards.
• Advance AI-driven productivity while ensuring security and maintainability.
• Collaborate with Product, Cloud Engineering, Security, and gateway partners to deliver outcomes.

Conoscenze

Leadership

Distributed systems

Architecture & design

AI tooling experience

Recruiting & mentoring

Cross-functional leadership

Communication skills

Descrizione del lavoro

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

Foster City, CA, United States

The Opportunity

We’re looking for a Senior Director of Engineering to lead the teams building and operating our payments platform. You’ll shape technical strategy, strengthen engineering execution, and develop an organization that delivers reliable, scalable payment experiences.

This role requires a leader who combines technical depth with strong organizational leadership: someone who raises the bar for system performance, software quality, and operational discipline while helping teams move faster through effective use of AI tooling. Payment experience is a plus.

In This Role, You’ll

• Lead for performance, scale, and resilience. Define the architecture and technical roadmap for a payments platform that supports growing transaction volumes, delivers low latency, and remains reliable through traffic spikes and downstream failures.
• Raise engineering and operational standards. Establish strong practices for system design, code quality, testing, observability, incident response, and continuous improvement. Build consistent approaches to integrating and operating across multiple payment gateways, including failure isolation, safe retries, and recovery.
• Improve engineering productivity with AI. Accelerate the adoption of AI tools across development, testing, code review, and troubleshooting. Measure their impact on delivery speed and quality, and establish practices that preserve security and maintainability.
• Partner across the business. Work closely with Product, Cloud Engineering, Security and gateway partners to deliver the business outcomes.

About You

• Experience leading multiple engineering teams and managers, with responsibility for technical strategy, organizational health, and execution.
• A track record of building and operating high-throughput, highly available distributed systems, with demonstrated improvements in performance, scalability, and resilience.
• Strong technical judgment and the ability to engage deeply in architecture, design, and code quality while empowering teams to make decisions.
• Experience establishing engineering and operational excellence across complex systems and third-party integrations, including clear service objectives, effective incident management, and measurable reliability improvements.
• Practical experience improving engineering productivity through AI tooling with an emphasis on measurable outcomes.
• Demonstrated success recruiting, retaining, and developing engineers and managers, setting ambitious but achievable goals, and addressing performance gaps directly and constructively.
• Strong communication and cross-functional leadership skills, including the ability to explain technical tradeoffs and connect engineering decisions to business priorities.

Preferred Experience

• Payments experience spanning gateways, processors, orchestration, authorization, settlement, reconciliation, or payment risk.
• Familiarity with financial transaction correctness, idempotency, payment security, and PCI compliance.

Deep payments expertise is welcome, but not required. We value leaders who have built reliable systems, developed strong teams, and can learn a complex domain quickly.

About The Team

You’ll lead multiple engineering teams and managers responsible for the full lifecycle of our payments platform—from system architecture and gateway integration to operational reliability and continuous improvement. The organization combines deep technical expertise with strong execution discipline. Success in this role means building leadership capacity across the team, translating business priorities into measurable engineering outcomes, and establishing clear ownership and accountability for delivery, quality, and reliability. You’ll work in close partnership with Product, Cloud Engineering, and Security to ensure the platform meets business needs while maintaining the highest standards for performance, availability, and security.

Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support
• Benefits may vary by location; details will be shared during the interview process

ZEOLife at Zuora

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.

At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [e-mail] (or local equivalent, where applicable).

Base Pay Details

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.

$303,600—$417,450 USD