Sr. Director, Patient Support Services

Neurocrine Continental; San Diego (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Neurocrine Biosciences in San Diego seeks a Sr. Director, Patient Support Services, to develop and execute strategies across marketed products and future pipeline.

You will lead the cross-functional team to ensure compliant, patient-centric access, reimbursement, and support programs that keep patients on therapy. In this role, you will partner with Market Access, Commercial, Medical Affairs, and Regulatory to design scalable patient support infrastructure and drive operational excellence across

Responsibilities

• Set portfolio-wide patient support strategy aligned with needs, priorities, and compliance.
• Lead and develop a high-performing Patient Support Services team.
• Improve patient/prescriber experience to accelerate therapy initiation and persistence.
• Design and improve programs: reimbursement, financial assistance, case management.
• Anticipate access changes and translate insights into program priorities.

Job description

Who We Are:

Neurocrine Biosciences is a leading biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering, developing and commercializing life-changing treatments for patients with under-addressed neurological, psychiatric, endocrine and immunological disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, hyperphagia in Prader-Willi syndrome, endometriosis* and uterine fibroids*, as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For more than three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. For more information, visit neurocrine.com , and follow the company on LinkedIn , X , Facebook and YouTube . ( *in collaboration with AbbVie )

At Neurocrine, strong leadership drives both business results and team success. We look for leaders who think strategically, anticipate what's ahead and set clear direction, while building and empowering high-performing teams. Successful leaders foster an environment where people are motivated to do their best work and deliver meaningful, measurable impact through sound decision-making and accountability.

About the Role:

The Sr. Director, Patient Support Services, develops and executes the strategy for patient support programs across Neurocrine's marketed specialty and rare disease products and future pipeline. This leader is accountable for effective, compliant services that help patients and healthcare providers navigate access, reimbursement, affordability, therapy initiation, and treatment continuity. The position provides strategic and operational leadership for reimbursement HUB services, patient assistance and copay programs, case management, specialty pharmacy coordination, and related patient support capabilities. This person will lead a team focused on executing comprehensive Patient Support Services across the current portfolio. A central responsibility is assessing and building scalable infrastructure, partnerships, and processes to support future launches, new therapeutic areas, distribution channels, and treatment modalities. Working across Market Access, Commercial, Medical Affairs, Regulatory, Legal, Compliance, Finance, Commercial Operations, and other functions, this leader drives a high-quality, low-friction experience for patients and prescribers, helping patients get on therapy faster and stay on therapy longer, along with operational performance, sound investment decisions, and organizational readiness for portfolio growth.

Your Contributions (include, but are not limited to):

Patient Support Strategy and Leadership

• Establish and execute a portfolio-wide patient support strategy aligned with patient and provider needs, commercial priorities, and applicable compliance requirements
• Lead, inspire, and develop a high-performing Patient Support Services team, fostering a culture of accountability, collaboration, innovation, and continuous improvement
• Drive a high-quality, low-friction experience for patients and prescribers, helping patients get on therapy faster and stay on therapy longer
• Lead the design, delivery, and continuous improvement of patient support programs for marketed products, including reimbursement assistance, financial support, case management, and fulfillment coordination
• Anticipate changes in the access environment, patient journey, distribution landscape, and service delivery models; translate insights into program priorities and recommendations

Patient Experience and Operational Excellence

• Oversee performance of HUBs/patient support vendors, specialty pharmacy interfaces, prior authorization support platforms, and financial assistance services
• Drive improvements in time to therapy, reimbursement support, fulfillment, abandonment, and treatment continuity, with appropriate patient and provider feedback mechanisms
• Ensure clear, effective patient and provider support tools and communications in partnership with appropriate review and compliance functions
• Establish processes to identify, escape, and resolve service issues and improve the quality and consistency of the patient experience.
• Partner closely with Field Access, Market Access, Marketing and other teams to identify emerging access challenges, address systemic barriers, and ensure patient support programs effectively meet the needs of patients and healthcare providers

Pipeline Readiness and Launch Excellence

• Lead patient support planning and implementation for future product launches, partnering with cross-functional launch teams to define requirements, milestones,