Sr. Director of Operations

Modern Healthcare, Inc.; United States; Remote; USD 171,000 - 184,000; Full time

Job summary

An innovative healthcare organization is seeking an Operations Leader to drive excellence in operational performance and strategic initiatives. This role involves overseeing diverse teams, developing key performance indicators, and fostering a culture of accountability. The ideal candidate will have extensive experience in healthcare operations, a knack for problem-solving, and a collaborative spirit. Join a mission-driven company dedicated to enhancing patient outcomes through effective non-emergency medical transportation and home health services. If you're ready to make a significant impact in a fast-paced environment, this opportunity is for you!

Qualifications

• Proven experience leading operations for a company with 200–1,000 employees.
• Healthcare experience is required, ideally with exposure to provider operations.
• Experience designing and implementing SOPs and scaling operational processes.

Responsibilities

• Oversee all operational teams and direct managers across CareCar’s service lines.
• Develop and manage operational KPIs, SLAs, and performance dashboards.
• Collaborate with executive leadership to develop and execute strategic plans.

Skills

Operational Leadership

Performance Management

Strategic Planning

Healthcare Experience

Team Building

Problem-Solving

Tools

Excel

Google Workspace

Tableau

Hashboard

Job description

Who is CareCar?

CareCar partners with healthcare organizations across the US to enhance outcomes and reduce risk, primarily through non-emergency medical transportation and home health services.

Our platform powers scheduling, dispatch, provider management, and benefit administration, using a dynamic marketplace model to connect patients with trusted care providers.

Expectations and Culture

In a fast-paced, mission-driven startup, we value people who take initiative, thrive on collaboration, and hold themselves to high standards. This person must be collaborative, resilient, and ready to help build an organization scaling quickly while remaining deeply connected to its purpose.You should be equally comfortable in strategy and in the weeds—one moment refining a budget forecast or creating an SOP, the next coaching a frontline manager or solving a service issue.

What You’ll Do
Operational Leadership

• Oversee all operational teams and direct managers across CareCar’s service lines.
• Develop and manage operational KPIs, SLAs, and performance dashboards.
• Build, implement, and refine SOPs across departments.
• Lead, mentor, and grow department heads and operational managers.
• Create a high-performance culture centered on accountability and transparency.
• Oversee hiring, onboarding, training, and retention within the operations function.
• Partner cross-functionally with Product, Market Operations, and Network teams to ensure alignment and execution.
• Serve as a key bridge between the COO and frontline teams, filling current leadership gaps.

Strategic Planning & Execution

• Collaborate with executive leadership to develop and execute strategic plans that align with company goals.
• Monitor industry trends and adjust operational strategies accordingly.
• Ensure compliance with all relevant regulations and standards.

Performance Management

• Establish and monitor key performance indicators to drive operational excellence.
• Implement continuous improvement initiatives to enhance efficiency and effectiveness.
• Conduct regular performance reviews and provide constructive feedback to team members.

What We’re Looking For

• Proven experience leading operations for a company with 200–1,000 employees.
• Healthcare experience is required, ideally with exposure to provider operations, benefits administration, or health tech.
• Experience designing and implementing SOPs and scaling operational processes.
• Technical proficiency with Excel and Google Workspace, and exposure to tools like Tableau or Hashboard.
• Self-motivated, resilient, and comfortable rolling up your sleeves—a true player-coach.
• Demonstrated success in building teams, driving performance, and navigating ambiguity.
• A low ego, high integrity, and a scrappy, problem-solving mindset.
• Full-time business hours, with some flexibility for evening/weekend leadership coverage as the team grows.

Preferred Experience / Nice to Have’s

• Experience with transportation, gig economy platforms, or Medicare Advantage.
• Familiarity with Six Sigma or other operations methodologies.
• Experience supporting geographically distributed teams.

What are the Key Early Actions (First 90–120 Days)?

• Take ownership of operational KPIs and performance cadence
• Free up the COO’s time by taking direct leadership of service teams
• Create and implement missing SOPs and training workflows
• Build trust and alignment with cross-functional leaders
• Support and coach frontline leaders to higher performance

Compensation

The base salary range for this position is $171,000 to $184,000 + incentive compensation, depending on factors such as experience, skillset, and location within our hiring markets. We are hiring in Louisville, KY; Raleigh-Durham, NC; Charlotte, NC; Atlanta, GA; and Nashville, TN. CareCar is committed to equitable and competitive compensation practices that reflect our values and the impact of each role. We want you to feel reassured that your hard work will be valued and compensated competitively.

Inclusion Statement

You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter - this is where you can really state your case for why you would be a good candidate). We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

How to Apply

If CareCar sounds like a good fit for you, send your resume to [e-mail]. Let us know what excites you about this role and how you’d shape the future of operations at CareCar.