Sr Director Market Institutes, HVI (Charlotte, NC)

Novant Health; Charlotte (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

Novant Health in Charlotte seeks a Senior Director of Market Institutes for the Charlotte Heart & Vascular Institute to coordinate resources for daily operations, HR, fiscal management, and strategy across ambulatory clinics, while collaborating with facility and market leadership for acute care operations.

The Senior Director collaborates with organizational and physician leaders and manages interdependencies across institutes, facilities, submarkets, and the medical group, driving market

Qualifications

• Excellent organization and communication skills.
• Effective presentation skills.
• Strong time management and data analysis abilities.
• Ability to manage multiple projects with fixed deadlines.

Responsibilities

• Coordinate resources for daily operations, HR, and fiscal management across ambulatory clinics.
• Collaborate with facility and market leadership for acute care operations.
• Own market strategic growth, operational precision, service enhancements, and cardiovascular program development.
• Drive patient access strategies and community engagement initiatives.

Education

4 Year / bachelor's degree, required

Business/Healthcare field degree

Graduate degree, preferred

Job description

What We Offer

The Senior Director of Market Institutes for the Charlotte Heart & Vascular Institute (HVI) coordinates appropriate resources for daily operations, human resource management, fiscal management, and initiatives aligned with the organizational mission, vision, values, and goals in ambulatory clinics, while collaborating with facility and market leadership for acute care operations.

The Senior Director collaborates with organizational and physician leaders and manages interdependencies across institutes, facilities, submarkets, and the medical group. This leader takes ownership and accountability for implementing market strategic growth, operational precision, service enhancements, cardiovascular program development, patient access strategies, and community engagement initiatives.

The Senior Director leads and ensures that the market-specific operational infrastructure of the Charlotte Heart & Vascular Institute enables execution of key initiatives and achievement of targeted goals and outcomes. The role requires effective operational, analytical, communication, and organizational skills, including operational assessments, market analyses, business forecasts, and success metrics linked to market and enterprise goals.

What We're Looking For

• Education
  • 4 Year / bachelor's degree, required.
  • Bachelor's degree in business, Healthcare, or related field.
  • Graduate Degree, preferred.
• Experience
  • Five years progressive supervisory/management experience required.
  • Two years progressive supervisory/management experience in a healthcare setting, required.
  • Experience leading multi-site ambulatory operations, physician practice management, service line operations, or market-based healthcare operations, required.
  • Experience collaborating with physicians, advanced practice providers, and multidisciplinary clinical teams to drive operational, quality, access, growth, and patient experience outcomes, required.
  • Experience leading cardiovascular, specialty care, procedural, or hospital-based service line operations, required.
  • Demonstrated success in strategic planning, operational improvement, financial management, business growth, and execution of complex healthcare initiatives, preferred.
  • Experience using operational and financial data to drive performance improvement, productivity, capacity management, access optimization, and market growth strategies, preferred.
  • Experience leading cross-functional teams and initiatives across ambulatory, acute care, and ancillary service settings, preferred.
• Additional Skills (Required)
  • Excellent organization and communication skills.
  • Effective presentation skills.
  • Strong skills in time management, prioritizing, delegating, organizing, analyzing data, researching and problem solving.
  • Ability to adhere to fixed deadlines with the flexibility to adapt to changing priorities while managing multiple projects.
  • Be self-motivated, flexible, proactive and team oriented.
  • Ability to work and manage daily operations using a high involvement, multidisciplinary team concept.
  • Maintain a strong, consistent, and professional demeanor at all times.
  • Possess an understanding of market segmentation as it relates to target markets and ability to develop materials that resonate appropriately.
• Additional Skills (Preferred)
  • Knowledge of healthcare policies, procedures, and regulatory standards.
  • Ability and willingness to work in an evolving healthcare system.
  • Extensive oral and written communication skills.
  • Additional leadership skills such as creativity, cooperation, independent judgement, negotiation, risk-taking, perseverance, high-energy and a strong work ethic.
  • Knowledge of cardiovascular service line operations, physician practice operations, and healthcare delivery models.
  • Experience supporting physician engagement, recruitment, retention, and program development initiatives.
  • Knowledge of healthcare access strategies, patient navigation, referral management, and care coordination.
  • Experience leading large-scale operational and performance improvement initiatives in a matrixed healthcare environment.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.