Sr Director, Implementations

Masimo Medical Technologies (Malaysia) Sdn. Bhd.; Irvine (CA); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Medical

401(k)

Vacation

Paid maternity leave

On-site wellness clinic

Fitness center

Café

Job summary

Masimo Medical Technologies (Malaysia) Sdn. Bhd. seeks a Senior Director of Implementations to lead the US Field Implementations, clinical specialists, and automation engineering from contract to go-live and post-live support.

You will drive time-to-revenue, align with Sales upstream, and own the forecast and resource plan while ensuring quality and compliance across hospitals and networks.

Qualifications

• Bachelor's degree in Engineering, Business, or a related field; technical discipline preferred.
• 12+ years of progressive experience in implementation, project management, or deployment operations leadership, including global or multi-region scope.
• 5+ years leading leaders, managing large or geographically distributed teams.

Responsibilities

• Lead the US Field Implementations organization, Clinical Specialists, and Automation Engineering, owning end-to-end delivery from signing through go-live and post-live confidence.
• Collaborate with the Implementation Project Management team to plan, resource, and execute projects.
• Own KPIs, schedule adherence, quality, and time to revenue with regional operating plans.

Skills

Leadership

Program management

Global / multi-region scope

Network installation

Vendor management

Healthcare / MedTech domain

Education

Bachelor's degree in Engineering, Business, or related field

MBA (preferred)

PMP certification (preferred)

Tools

DBS (Danaher Business System)

Kaizen / Lean methods

Job description

Job Summary:

The Senior Director, Implementations leads Masimo's US Field Implementations organization, accountable for deploying Masimo's technology solutions across the installed base and for shortening the time from contract signing to revenue. The role owns end-to-end implementation delivery and leads the Clinical Specialists who install and validate the solution, and the Automation Engineers responsible for hospital automation deployments and collaborate closely with the Implementation Project Management team. The role owns the IQVIA Temp Labor relationship for surge capacity, aligns Implementations upstream in the commercial process, and installs the Danaher Business System (DBS) as the operating model to drive continuous improvement across quality, delivery, cost, and time to revenue.

Duties & Responsibilities:

Implementations Leadership & Delivery:

• Lead the US Field Implementations organization, Clinical Specialists, and Automation Engineering, and own end-to-end delivery from signing through go-live and post-live confidence.
• Collaborates closely with the Implementation Project Management team to ensure seamless planning, resourcing, and execution of projects.
• Serve as the executive point of accountability for implementation KPIs, schedule adherence, quality, and time to revenue, with clear regional operating plans and accountability.
• Ensure consistency with company project management methodology, and manage scope through disciplined project controls to deliver on time, on scope, and on budget.

Time to Revenue & Commercial Alignment:

• Drive reduction of time to revenue, compressing the cycle from signing to kickoff and kickoff to completed implementation.
• Align Implementations upstream with Sales to scope deployments accurately at the point of sale and sequence installations against revenue priorities.
• Own the implementation forecast and resource plan, balancing internal capacity against IQVIA surge capacity to protect timelines and cost.

Clinical Installation & Hospital Automation:

• Lead the Clinical Specialists installing, configuring, and validating Masimo's solutions in hospital environments, ensuring clinical readiness at go-live.
• Lead the Automation Engineers responsible for hospital automation deployments, including network-based monitoring and connectivity across LAN/WAN, WLAN, and VLAN topologies.
• Own installation quality and compliance in partnership with Quality and Regulatory.

Process Excellence & DBS:

• Install and lead the Danaher Business System (DBS) as the operating model, using Kaizen, Value Stream Mapping, Daily Management, and Bowler metrics to drive continuous improvement.
• Own implementation systems and data, project management tools, CRM, and installed-base data integrity, and drive standard work across the organization.
• Establish and manage third-party partner networks where in-region or surge coverage is required.

Team Leadership:

• Lead, coach, and develop a global implementation team, building project management, clinical, and technical capability.
• Allocate resources and budget, recruit and retain talent, and establish a performance culture with clear role-level expectations and KPIs.

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

• Bachelor's degree in Engineering, Business, or a related field; technical discipline preferred.
• 12+ years of progressive experience in implementation, project management, or deployment operations leadership, including global or multi-region scope.
• 5+ years leading leaders, managing large or geographically distributed teams.
• Demonstrated accountability for delivery at scale, including schedule, quality, cost, and time to revenue.
• Depth in project management methodology and complex project delivery in hospital or hospital-like environments.
• Experience leading technical and clinical field teams, including network-based systems installation (TCP/IP, IEEE 802.11, WLAN/LAN) in enterprise or healthcare environments.
• Experience managing third-party or outsourced delivery partners and surge capacity.
• Experience in MedTech, healthcare technology, or another regulated industry.

Preferred Qualifications:

• MBA or advanced degree; PMP certification.
• Lean, Six Sigma, Danaher Business System, or equivalent continuous improvement background.
• Demonstrated experience reducing cycle time or time to revenue in a deployment organization.
• Networking or clinical certifications (e.g., CCNA, CWNA) or hands-on hospital automation background.

Education:

• Bachelor's degree in Engineering, Business, or related field required; advanced degree preferred.

Compensation:

The anticipated Salary range for this position is $180 - $200K Per annum plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience. This position also qualifies for up to 25% annual bonus based on Company, department, and individual performance

Benefits:

• Medical
• Dental
• Vision
• Life/AD&D
• Disability Insurance
• 401(k)
• Vacation
• Sick
• Holiday
• Paid Maternity Leave
• Flexible Spending Accounts
• voluntary Accident
• Critical Illness
• Hospital
• Long-Term Care
• Employee Assistance Program
• Pet Insurance
• on-site Wellness Clinic
• Fitness Center
• Café

Physical Requirements / Work Environment:

This position primarily works in an office environment. It requires frequent sitting, standing, and walking. Daily use of a computer and other computing and digital devices is required. Domestic and global travel is necessary up to 40%, including regular travel to customer sites and regional implementation teams. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described. Masimo is proud to be an EEOE/, M/F/D/V, and we are committed to Diversity at the corporate level.