Sr. Director, Field Effectiveness & Operations

Grifols, S.A; Durham (NC); On-site; USD 190,000 - 230,000; Full time

Job summary

Grifols, S.A. in RTP, NC seeks a strategic, hands-on leader to shape and scale our Field Effectiveness & Operations capability.

You will partner with Commercial Leadership to define field strategy, improve customer-facing team performance, and translate insights into action with field leadership and frontline teams. This role requires direct data work, analytic modeling, and practical solutions that lift field execution, customer engagement, and business performance.

Qualifications

• 10+ years experience in field effectiveness, commercial operations, or related roles.
• Hands-on analytics capability with data, dashboards, and models.
• CRM & Commercial Platforms experience.
• Proven collaboration with field leadership and cross-functional partners.
• Strategic operator who can drive hands-on execution and measurable impact.

Responsibilities

• Lead field effectiveness strategy, sales force effectiveness, field operations, performance management, and customer-facing initiatives.
• Work with data, dashboards, models, CRM outputs, segmentation, targeting, and territory performance to identify opportunities.
• Provide executive-ready insights and recommendations to support commercial decisions.
• Partner with field leaders to remove barriers, drive adoption, and improve execution and engagement.
• Establish routines, scorecards, and feedback loops for continuous improvement.
• Connect Analytics, Brand Teams, CRM, Training, Customer Engagement, and Field Leadership to align strategy and execution.
• Build, coach, and develop a high-performing, commercially fluent team.

Skills

Field effectiveness

Analytics

CRM

Leadership

Strategic thinking

Collaboration

Change management

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Analytics dashboards

Job description

Location: NC-RTP, US

Contract Type: Regular Full-Time

Area: SALES

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Role Overview

We are looking for a strategic, hands-on leader to shape and scale our Field Effectiveness & Operations capability. This role will partner closely with Commercial Leadership to develop field strategy, improve customer-facing team performance, and ensure insights translate into action with field leadership and frontline leaders.

This is not a traditional oversight role. The successful candidate will be expected to serve as a thought leader, work directly with data and analytics models, challenge assumptions, and build practical solutions that improve field execution, customer engagement, and business performance.

Collaboration is central to the role. This leader will work deeply across Analytics, Brand Teams, CRM, Training, Sales Leadership, Customer Engagement, Market Access, Digital, Finance, and other cross-functional partners to build capabilities and drive continuous improvement across a new and evolving organization.

Strategic Expectations

• Field Strategy Partnership: Partner with Commercial Leadership to define field strategy, customer-facing priorities, execution plans, and performance measures.
• Thought Leadership: Serve as a strategic thought partner on field effectiveness, customer engagement, sales force effectiveness, and commercial execution.
• Hands-On Analytics: Personally engage in data modeling, performance analysis, scenario development, and insight generation to inform business decisions.
• Capability Building: Shape the vision, operating model, tools, processes, and capabilities required for continuous improvement of the Field Effectiveness & Operations organization.
• Pull-Through with the Field: Translate strategy and analytics into practical actions that field leadership and frontline leaders can adopt and execute.
• Cross-Functional Collaboration: Build strong partnerships across Analytics, Brand Teams, CRM, Training, Digital, Market Access, Finance, and Sales Leadership to align priorities and accelerate impact.

Key Responsibilities

• Direct Ownership: Lead field effectiveness strategy, sales force effectiveness, field operations, performance management, and customer-facing team capability initiatives.
• Hands-On Execution: Work directly with data, dashboards, analytical models, CRM outputs, segmentation, targeting, territory performance, field activity, and customer engagement data to identify opportunities and solve business problems.
• Commercial Decision Support: Develop insights, recommendations, and clear executive-ready narratives that help Commercial Leadership make better and faster decisions.
• Field Leadership Partnership: Partner with field leaders and frontline managers to understand execution barriers, improve adoption, and create practical solutions that improve customer engagement and performance.
• Continuous Improvement: Establish routines, scorecards, performance reviews, and feedback loops that help the organization learn, adapt, and improve over time.
• Integrated Ways of Working: Connect Analytics, Brand Teams, CRM, Training, Customer Engagement, and Field Leadership to ensure strategy, tools, training, and execution are aligned.
• Team Leadership: Build, coach, and develop a high-performing team with strong commercial fluency, analytical depth, collaboration, and execution discipline.

Skills/Qualifications/Education: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 10+ Years Experience: Proven experience in field effectiveness, commercial operations, sales force effectiveness, commercial analytics, strategy, or related roles, ideally within biopharma, healthcare, or life sciences.
• Hands-On Analytics Capability: Strong ability to work directly with data, analytics tools, dashboards, and models to generate insights and recommendations.
• CRM & Commercial Platforms: Experience with CRM platforms, field reporting, customer engagement tools, and commercial performance systems.
• Field & Frontline Partnership: Demonstrated success partnering with commercial leaders, field leadership, and frontline managers to improve execution and performance.
• Strategic Operator: Ability to develop strategy while also driving hands-on execution and organizational pull-through.
• Collaboration & Influence: Strong ability to influence across functions and levels, build trust, and create alignment without relying only on authority.
• Consulting Background a Plus: Consulting experience is preferred, especially where it demonstrates structured problem solving, executive communication, transformation, and change management capabilities.
• Builder: Can shape the vision, capabilities, processes, and operating model for a new organization.
• Analytical Thinker: Uses data to diagnose issues, identify opportunities, and guide decisions.
• Business Partner: Understands commercial priorities and builds trusted relationships with leadership and the field.
• Change Agent: Drives adoption, continuous improvement, and measurable business impact.
• Collaborative Leader: Brings teams together across functions to solve problems and improve execution.

*Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations and frequently travels within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.

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Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.