Sr Director, Facilities Support Services

Inova Health System; Falls Church (VA); On-site; USD 180,000 - 260,000; Full time

Job summary

Inova Fairfax Hospital is seeking a Senior Director of Facilities Support Services to provide strategic and operational leadership for the hospital's physical environment and support services, ensuring a safe, secure, efficient, and patient-centered environment.

The role oversees environmental services, food services, patient transportation, security, facilities maintenance, and patient safety, while managing staff, budgets, compliance, quality metrics, and customer satisfaction.

Qualifications

• 5 years of related experience.
• Bachelor's degree in related field (or equivalent experience).

Responsibilities

• Oversee department to ensure effective performance and strategic plan execution.
• Handle preventive maintenance orders and Nurse Call System inspections.
• Monitor security staff professionalism and investigate complaints.
• Manage hospital food service program and conduct patient satisfaction surveys.
• Operate Transport Service according to policies and meet KPI goals.
• Ensure consistent customer and patient satisfaction through safety reporting.
• Recruit, hire, train staff and set KPI-based performance standards.
• Identify educational and training needs and implement plans.
• Coordinate annual budgets where applicable.
• Pursue Lean opportunities using the Inova Operating System.

Skills

Leadership

Staff management

Budget management

Quality improvement

Patient safety

Strategic planning

Lean methodology

Stakeholder communication

Education

Bachelor's degree

Job description

Inova Fairfax Hospital is seeking a Senior Director of Facilities Support Services to provide strategic and operational leadership for the hospital's physical environment and support services, ensuring a safe, secure, efficient, and patient-centered environment. The role oversees environmental services, food services, patient transportation, security, facilities maintenance, and patient safety, while managing staff, budgets, compliance, quality metrics, and customer satisfaction.

The Senior Director Facilities Support Services improves performance in the management of the physical environment as indicated by select quantitative measurements determined annually. Provides a safe and secure environment for patients, staff, and visitors and reduces environmental hazards and risks.

Job Responsibilities:

• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, preparing and implementing business strategy to achieve the organization's goals, ensuring legal compliance, communicating and collaborating with stakeholders, managing employment decisions and contributions of supporting team members, and managing departmental budget and fiscal success.
• Responsible for completion of preventive maintenance orders, preventive maintenance inspection of Nurse Call System, and high priority work orders.
• Monitors all forensic patients by providing law enforcement with orientation and regular communication with clinical staff; Provides safe effective interventions in the ED for behavioral health and at-risk patients.
• Manages and monitors professionalism and courtesy of security staff through reports and investigates and addresses complaints.
• Responsible for the food service program for Inova Heath Institute; Conducts patient satisfaction surveys regarding food service at least quarterly; Meets expected KPI for patient satisfaction surveys regarding food service a quarterly and annually using system satisfaction data; Acts as Liaison to resolve and ensure lease compliance for all food service real estate entities on campus; Provides nutritious meals at the right time and temperature to IFH/IFHC staff, patients, and families.
• Operates Transport Service according to Policies and Procedures of the Transport Service; Responds for service within defined KPI's and department goals; Maintain patient satisfaction within department goal.
• Monitors and maintains consistent internal and external customer and patient satisfaction thru Safety always reports.
• Selects, hires and trains staff according to Inova Health System policies and procedures; Establishes, reviews, and revises performance standards for assigned staff, interacting appropriately to set goals/KPI's, communicate expectations and provide feedback.
• Determines educational and training needs of staff based on annual assessment of individuals and follows up with an educational plan to meet needs; Provides staff counseling and initiates discipline process when necessary as evidenced by documentation.
• Coordinates and monitors the development of annual budgets if applicable.
• Work to establish Strategic Lean opportunities using the Inova Operating System methodology for all services.

Minimum Requirements:

• Experience - 5 years of related experience
• Education - Bachelor's degree in related field (or relevant experience in lieu of degree equivalent to 4 years)

Preferred Requirements:

• Progressive leadership experience in healthcare operations, hospital support services, facilities, environmental services, security, food services, patient transportation, or a related healthcare operations discipline.
• Experience leading operations within a large acute-care hospital, preferably a Level I Trauma Center, academic medical center, or tertiary/quaternary hospital.