Sr. Director, Donor Communications

Hope Media Group; Town of Texas (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

Hope Media Group invites you to apply for the Sr. Director, Donor Communications position in New Caney, TX. This role oversees strategies to enhance the donor experience and manage communication across various channels. Join a ministry that values collaboration, fun, and a shared mission to spread hope. Candidates should have significant fundraising experience and a strong commitment to the organization's Christian values.

Benefits

Medical

Dental

Vision

403B Retirement

Paid Time Off

Legal Shield/Identity Theft Protection

Qualifications

• Minimum 5 years’ experience in development/fundraising for non-profit organizations.
• Minimum 3 years’ experience in leadership/program management.
• Experience with direct mail and digital campaigns.

Responsibilities

• Oversee donor experience strategies and implementation across brands.
• Lead and manage the donor communications team.
• Develop and implement strategic donor communications experiences.

Skills

Communication

Leadership

Organizational Skills

Interpersonal Skills

Multitasking

Education

Bachelor’s Degree

Tools

Microsoft Office

Project Management Software

Job description

Description

Join a company that truly impacts others!

Hope Media Group is a multi-brand ministry. Every story we share, every event we host, and every song we play is done to engage people to love Jesus, serve others, and spread Hope. Hope Media Group the home of KSBJ, WayFM, Vida Unida and NGEN radio.

We invite you to apply for our Sr. Director, Donor Communications position in New Caney, TX (Greater Metro Houston), and be a part of our growing ministry to Love Jesus, Serve Others, and Spread Hope. Our team describes our environment as fun, encouraging, collaborative, engaging, caring, family-oriented, and friendly. We would love for you to join us and be part of what God is doing in our ministry! This is an onsite position.

Job Summary:

The Sr. Director, Donor Communications (SDDC) oversees the donor experience strategies and implementation across all Hope Media Group brands. This role is responsible for leading and championing the teams that provide outbound donor community stewardship, mass donor stewardship (digital and print) communications, direct mail solicitations, Support Drive donor communications, and ad hoc donor communications. The SDDC also plays a key role in multi-channel harmony for Engagement 365. This role is part of the Donor Engagement Leadership Team and reports to the Chief of Donor Engagement. This role is one of the primary leaders responsible for donor retention rates and the donor escalation pathway. This person is attentive to donor’s spiritual needs, while helping to ensure their team does the same. The SDDC prays with donors as needed.

Essential Functions

Donor Engagement:

• Build and implement a strategic and harmonious multi-channel donor communications experience for each unique donor community.
• Participate in Support Drive planning by supporting the on-air event components with print and digital donor communications.
• Partner with Programming, Marketing and others to facilitate a comprehensive Engagement 365 messaging across all platforms
• Develop a comprehensive outbound donor stewardship program
• Set and achieve an annual revenue goal for the direct mail program (general fund and inspiration fund)
• Lead the strategy for the general donor community (by brand) stewardship events and partner with the donor engagement project manager(s) on the execution of each event.

Leadership & Budget Management:

• Partner with all ministry areas to help them accomplish their tasks while exercising sound financial judgement
• Hire, manage, evaluate, motivate and develop staff
• Provide coaching, training and tools for successful accomplishment of team and ministry objectives
• Responsible for activities of the donor experience staff
• Plans and coordinates projects, processes, and deadlines
• Actively participate in projects that are aligned with ministry objectives
• Onboarding new employees on the donor system, function and services
• Manage Day-to-Day operations of the Donor Communications team
• Develops and maintains the budget for the department in tandem with the Director of Donor Operations and the Chief of Donor Engagement

Demonstrated Faith:

• Pray for coworkers in team meetings or with donors/listeners as needed.
• Participate in ministry wide Christian bible studies.
• Attend weekly Hope Huddle and team meetings for prayer and devotions.
• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ. Maintains a courteous, Christ-like attitude in dealing with people within and outside of the organization.
• Participate in On-Air fundraising and pray for donors over the phone as needed

Non-Essential Functions:

• Any other work assigned

Requirements

Education:

• Bachelor’s Degree, or equivalent work experience

Experience:

• Minimum 5 years’ experience in development/fundraising for non-profit organizations
• Minimum 3 years’ experience in leadership/program management
• Experience with direct mail and digital campaigns
• Experience with multi-level marketing strategies
• Experience with relational databases

Knowledge, Skills and Abilities:

• Track-record of Leadership
• Strong professional leadership abilities
• Excellent communication and interpersonal skills
• Exceptional planning and organizational skills
• Ability to multitask, meet deadlines and communicate proactively
• Ability to engage, influence, and build long-term relationships
• Expertise with fundraising databases
• Working knowledge of federal and state tax planning favorable to charitable giving
• Must be proactive and innovative
• Ability to work collaboratively with internal and external stakeholders
• Proficient in Microsoft Office
• Proficient with project management software (preferably Wrike)
• Heart for Christian ministry
• Strong moral character
• Ability to maintain confidentiality
• Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scripture
• Must be an active member of a Bible believing local church

Supervisory Responsibilities

• Immediate supervision over a unit, section or department. Recommends candidates for hiring, termination; prepares and conducts performance appraisals and salary reviews, and applies company policies.

Working Conditions and Environment

Travel:

• Occasionally

Nights/Weekends/Holidays:

• Occasionally

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Full-Time Benefits Offerings:

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Savings Accounts
• Short Term Disability/Long Term Disability
• EAP (Employee Assistance Program)
• Paid Time Off
• Service Days
• Paid Holidays
• 403B Retirement
• Group Life Insurance
• Legal Shield/Identity Theft Protection