Sr Director Customer Development

Coca-Cola Bottling Co. Consolidated; Charlotte (NC); On-site; USD 180,000 - 230,000; Full time

Job summary

Coca-Cola Bottling Consolidated is seeking a Senior Director, Customer Development to lead a Customer team in achieving financial and market share goals for assigned customers. You will coach, train, and develop the team while building strategic relationships across customer organizations.

You will represent Coca-Cola Consolidated in governance processes, develop strategic direction, analyze data with Revenue Growth Management colleagues, and forecast revenue implications of new programs and

Qualifications

• Bachelor's degree and 5–7 years of work experience.
• Proven leadership of customer-facing teams and strategic partnerships.
• Strong negotiation, analytical, and communication skills.
• Experience with data-driven revenue growth and pricing strategies.

Responsibilities

• Directs and motivates a team to achieve financial and market share goals.
• Builds strategic relationships with external partners to drive growth.
• Represents Coca-Cola Consolidated in governance and leadership meetings.
• Develops strategic direction and business plans for the Customer Management Team.
• Analyzes data and forecasts revenue, pricing, and program impacts.

Skills

Leadership

Strategic planning

Relationship management

Negotiation

Analytics

Communication

Microsoft Office

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Requisition ID: 272036

Locations: Charlotte

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Job Overview

The Senior Director, Customer Development will lead a Customer team to ensure achievement of financial and market share goals of assigned customers; develop team through continuous coaching, teaching, and training; develop strategic relationships within customer's organizations; continuously assess the team's strengths, weaknesses and provide leadership and feedback to the customer team.

Duties & Responsibilities

• Directs, leads, and motivates a team to deliver results by communicating company goals and deadlines; engage and develop teammates through effective performance management, coaching, and training; implement continuous improvement methods and embody company purpose and values to inspire servant leadership opportunities
• Develops and maintains ongoing relationships and attends meetings with key external business partners to drive incremental growth objectives
• Represents Coca-Cola Consolidated to provide leadership, influence, and decision‑making within the Coca‑Cola's governance process to include Customer Core Teams, Bottler Core Teams, Regional Franchise Leadership meetings, and Region Core Leadership Teams
• Develop strategic direction and business plans for assigned Customer Management Team that delivers financial and market share goals; strategic initiatives that are in line with the organization operating destination; partner with customers to understand needs, and balance consumer insights, value proposition, and data trends to guide decisions
• Analyzes data and collaborates with revenue growth management colleagues to compile and report key business results to determine opportunities and implements tactics to reverse or sustain trends; effectively forecasting, identifying revenue implications of new programs, and optimizing pricing strategy

Knowledge, Skills, & Abilities

• Management and leadership of customer team to ensure achievement toward financial and market share goals of assigned customers
• Plan and continuously evaluate talent and team structure to deliver business objectives and drive efficiency
• Ensuring personnel and team development through active coaching
• Ability to build rapport and dialogue with key external stakeholders to achieve strategic partnership status throughout customer's organization
• Must have strong negotiation and persuasion skills
• Adept management skills required with the ability to continuously assess progress toward goals, assigned initiatives, team tasks, and deliverables
• Advanced analytical and critical thinking skills
• Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills required
• Proficient with Microsoft Office particularly, Excel, and PowerPoint is a must

Minimum Qualifications

• Bachelor's degree (4 years)
• Knowledge acquired through 5 to up to 7 years of work experience

Preferred Qualifications

Bachelor's in Management, Business Administration, Marketing, Communications preferred

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.