Sr Dir, Sales

Sinch; United States; Remote; USD 295,000 - 368,000; Full time

Benefits offered by this job

Medical, dental, vision

Telehealth access

401(k) with employer match

Generous PTO

Parental leave

Flexible remote work

Volunteer program

Job summary

Sinch is seeking a Senior Director of Voice Sales to lead North American enterprise voice growth. You will build strategy, establish coverage, recruit and scale the team, and drive pipeline across high-value opportunities.

You will lead from the front, manage forecast and cadence, and partner with Marketing, Product, Solutions Engineering to sharpen positioning and accelerate execution. The role rewards urgency, a builder mindset, and executive relationships with large carriers and enterprise

Qualifications

• Significant enterprise sales leadership experience in Voice, telecommunications, CPaaS or related markets.
• Deep knowledge of the enterprise Voice ecosystem and customer buying environment.
• Track record of building or transforming sales teams and delivering growth.
• Experience winning complex competitive displacement opportunities.
• Strong executive relationships and credibility with senior leaders at large customers.
• Ability to balance strategy, recruiting, pipeline creation, planning, execution and forecasting.

Responsibilities

• Build the Voice growth strategy and a two-year plan for priority segments and targets.
• Assemble and develop the organization with clear roles, coverage and scalable operating model.
• Establish an aggressive prospecting and account-development motion focused on high-value opportunities.
• Lead from the front in largest opportunities, engaging executives and removing obstacles.
• Own forecast, pipeline, sales performance and cadence for Voice.
• Develop repeatable plays to translate disruption into conversations and wins.
• Build strategic customer relationships and position Sinch as a long-term partner.

Skills

Enterprise sales leadership

Voice/CPaaS knowledge

Executive relationships

Forecasting

Strategic planning

Job description

Senior Director, Voice Sales

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber,Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

Sinch has a significant and time-sensitive opportunity in the North American enterprise voice market. Industry disruption and changes in the competitive landscape have created a window for Sinch to capture substantial new business and establish deeper strategic relationships with some of the largest communications customers in the market. We believe the next two years represent an unusually important opportunity to accelerate our position in Voice.

We are looking for a Senior Director who can turn that opportunity into results. This is a builder role. You will quickly develop a deep understanding of the market, our capabilities, our customers and the competitive opportunity. From there, you will build the strategy, determine the coverage model, build and develop the team, create pipeline, and lead execution. You will report directly to the SVP of Sales, North America and operate alongside four peer sales leaders as part of the North American sales leadership team. Success will require both strategy and urgency. We need a leader who can see the opportunity, build the plan and then get personally involved in making it happen.

What You Will Own:

Build the Voice growth strategy. Develop a clear two-year plan to capitalize on the current market opportunity, including priority customer segments, competitive targets, account strategies, coverage, capacity and investment requirements.

Build the organization to execute it. Assess the resources required, recruit and develop the right talent, establish clear roles and coverage, and create an operating model capable of scaling quickly.

Create and convert pipeline. Establish an aggressive, disciplined prospecting and account-development motion focused on the highest-value opportunities. Maintain rigorous qualification, pipeline inspection and opportunity progression.

Lead from the front. Personally engage in our largest and most strategic opportunities. Build relationships with senior customer executives, influence deal strategy, remove obstacles and help teams win complex competitive pursuits.

Run the business. Own the forecast, pipeline, sales performance and operating cadence for Voice. Know the business at the customer and opportunity level and act quickly when performance is off plan.

Drive competitive displacement. Develop repeatable plays that translate market disruption into customer conversations, qualified opportunities and wins. Work closely with Marketing, Product, Solutions Engineering and other teams to sharpen our positioning and accelerate execution.

Build strategic customer relationships. Position Sinch as a long-term communications partner rather than simply an alternative supplier. Understand customers' infrastructure, resiliency, economics and growth priorities and connect them to Sinch's capabilities.

Create organizational momentum. Operate effectively across Product, Marketing, Finance, Customer Success, Solutions Engineering and Operations to get decisions made, remove friction and move opportunities forward.

What We Are Looking For:

You are an experienced enterprise sales leader, but more importantly, you are a builder. You have demonstrated that you can enter a market or business with significant untapped opportunity, quickly understand what needs to happen, develop a credible plan, build the team and execute.

You bring:

• Significant enterprise sales leadership experience in Voice, telecommunications, CPaaS or closely related infrastructure markets.
• Deep knowledge of the enterprise Voice ecosystem, competitive landscape and customer buying environment.
• A track record of building or transforming sales teams and delivering substantial growth.
• Experience winning complex competitive displacement opportunities.
• Strong executive relationships and the credibility to engage senior leaders at large enterprise and communications customers.
• The ability to move comfortably between strategy, recruiting, pipeline creation, account planning, deal execution and forecasting.
• Strong commercial judgment and an understanding of the economics of large-scale communications businesses.
• A disciplined approach to qualification, forecasting, account planning and opportunity management.
• The ability to create urgency and accountability without sacrificing collaboration.
• A bias toward action and the ability to operate successfully in a complex global organization.

What Success Looks Like:

The first priority is speed. Within your first months, you will understand the market opportunity, identify where Sinch can win, establish the strategy and coverage model, assess the existing organization and begin building the team required to execute. From there, success means turning the strategy into measurable pipeline and wins. You will create a focused portfolio of high-value competitive opportunities, establish executive relationships with priority customers, build a predictable pipeline and create a sales organization capable of converting the market opportunity into sustained growth. This is not a role where success is measured by producing a strategy. It is measured by executing one. The opportunity is significant. The window is finite. We are looking for a leader who wants to build something and make the most of it.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey.

No matter who you are, we hope you find an exciting path forward - hopefully with us!

BENEFITS

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program.
• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.

The estimated total annual on-target earnings (OTE) for this role are $176, 800 - $221,000. The annual starting base salary for this position is $294,667 – $368,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 40% of annualized base salary, subject to the terms of the applicable commission plan.

This role will be accepting applications until September 30, 2026 at a minimum. Please note that the application timeline may be flexible.