Sr. Digital Experience Manager, Ecommerce

tmobile; Bellevue (WA); On-site; USD 115,000 - 208,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match and stock计划

Paid time off and holidays

Annual stock grant / Employee stock-pu

Job summary

T-Mobile seeks a Senior UX Strategy lead to drive digital experience for MintMobile.com from discovery to launch. You will translate business needs into scalable ecommerce UX and customer journeys, partnering with Product, Design, Engineering, Marketing, and Analytics.

Ideal candidates have 7+ years in Marketing/UX, strong A/B testing and data analysis skills, and a proven ability to align stakeholders while delivering measurable improvements in customer satisfaction and business outcomes.

Qualifications

• Bachelor's Degree and 7 years of related work experience or equivalent.
• Marketing/Business or related field preferred.
• 7–10 years experience in Marketing (preferred).

Responsibilities

• Drive digital experience strategy for MintMobile.com and improve ecommerce journey.
• Translate requirements into scalable ecommerce UX strategies and flows.
• Partner with cross-functional teams through discovery to launch.
• Own UX impact assessment and stakeholder alignment.
• Establish and monitor KPIs to guide optimization.

Skills

A/B Testing

Communication

Customer Journey Mapping

Data Analysis

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

User Experience (UX)

Education

Bachelor's Degree in Marketing/Business or related field

Tools

Adobe Experience Manager (AEM)

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role is essential for driving the digital experience strategy for MintMobile.com and ensuring ecommerce experiences meet customer needs, business objectives, and product requirements. It involves translating business and product requirements into scalable ecommerce UX across the customer journey. The role partners closely with Product, Design, Engineering, Marketing, Analytics, and other cross-functional teams from discovery through build and launch. Success is measured by the ability to improve customer experience, support business outcomes, and ensure digital initiatives are delivered with clear experience requirements and strong stakeholder alignment.

Job Responsibilities

• Drive digital experience strategy for MintMobile.com, identifying opportunities to improve the ecommerce customer journey, customer satisfaction, and business outcomes.
• Translate business and product requirements into scalable ecommerce UX strategies, customer flows, and digital experience requirements for assigned initiatives.
• Partner with Product, Design, Engineering, Marketing, and Analytics through discovery, build, testing, and launch to ensure digital solutions align with customer needs and business priorities.
• Support priority business projects by owning UX impact assessment, defining customer experience implications, and facilitating stakeholder alignment across business, technical, and creative teams.
• Establish and monitor key performance indicators to evaluate digital experience effectiveness, identify experience gaps, and guide continuous optimization.
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree and 7 years of related work experience
• OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing, Business or related field (Preferred)
• 7-10 years Experience in Marketing (Preferred)

Knowledge, Skills and Abilities

• A/B Testing (Required)
• Adobe Experience Manager (AEM) (Required)
• Communication (Required)
• Customer Journey Mapping (Required)
• Data Analysis (Required)
• Digital Transformation (Required)
• Project Management (Required)
• Relationship Management (Required)
• Strategic Thinking (Required)
• User Experience (UX) (Required)

Travel Required (Yes/No): Yes

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $138,120 - $249,120

National Base Pay Range: $115,100 - $207,600

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ376630¶dox=1

• At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance.
• Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.
• At T-Mobile, our benefits exemplify the spirit of One Team, Together!
• Full and part-time employees have access to the same benefits when eligible.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid