Sr. Digital Experience Manager, Ecommerce

T-Mobile; Bellevue (WA); On-site; USD 115,000 - 208,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Job summary

T-Mobile is seeking a senior UX-focused leader to shape the digital experience for MintMobile.com. You will translate business and product requirements into scalable ecommerce UX across the customer journey, working with Product, Design, Engineering, Marketing, Analytics, and other teams from discovery to launch.

The role emphasizes improving customer experience, driving business outcomes, and delivering clear experience requirements with strong stakeholder alignment.

Qualifications

• Bachelor's Degree in Marketing, Business or related field
• 7–10 years Experience in Marketing (Preferred)
• 7-10 years Marketing experience described as preferred

Responsibilities

• Drive digital experience strategy for MintMobile.com, identifying opportunities to improve the ecommerce customer journey and business outcomes.
• Translate requirements into scalable ecommerce UX strategies and customer flows.
• Partner with cross-functional teams to ensure digital solutions align with customer needs and business priorities.
• Own UX impact assessment and stakeholder alignment across teams.
• Establish and monitor KPIs to evaluate digital experience effectiveness and guide optimization.

Skills

A/B Testing

Adobe Experience Manager

Communication

Customer Journey Mapping

Data Analysis

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

User Experience

Education

Bachelor's Degree in Marketing, Business or related field

7–10 years Marketing experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role is essential for driving the digital experience strategy for MintMobile.com and ensuring ecommerce experiences meet customer needs, business objectives, and product requirements. It involves translating business and product requirements into scalable ecommerce UX across the customer journey. The role partners closely with Product, Design, Engineering, Marketing, Analytics, and other cross-functional teams from discovery through build and launch. Success is measured by the ability to improve customer experience, support business outcomes, and ensure digital initiatives are delivered with clear experience requirements and strong stakeholder alignment.

Job Responsibilities

• Drive digital experience strategy for MintMobile.com, identifying opportunities to improve the ecommerce customer journey, customer satisfaction, and business outcomes.
• Translate business and product requirements into scalable ecommerce UX strategies, customer flows, and digital experience requirements for assigned initiatives.
• Partner with Product, Design, Engineering, Marketing, and Analytics through discovery, build, testing, and launch to ensure digital solutions align with customer needs and business priorities.
• Support priority business projects by owning UX impact assessment, defining customer experience implications, and facilitating stakeholder alignment across business, technical, and creative teams.
• Establish and monitor key performance indicators to evaluate digital experience effectiveness, identify experience gaps, and guide continuous optimization.
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing, Business or related field (Preferred)
• 7-10 years Experience in Marketing (Preferred)

Knowledge, Skills and Abilities

• A/B Testing (Required)
• Adobe Experience Manager (AEM) (Required)
• Communication (Required)
• Customer Journey Mapping (Required)
• Data Analysis (Required)
• Digital Transformation (Required)
• Project Management (Required)
• Relationship Management (Required)
• Strategic Thinking (Required)
• User Experience (UX) (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $138,120 - $249,120

National Base Pay Range: $115,100 - $207,600

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ376630

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.