Sr Devops / Network Engineer - GovCloud (security clearance)

BMC Software; Texas; Hybrid; USD 115,000 - 191,000; Full time

Job summary

BMC Software is seeking a Sr DevOps/Network Engineer for Helix to design, implement, and optimize a high‑availability enterprise network across Cisco, Palo Alto, and F5 platforms. You’ll automate with Terraform, script in Python, and work across AWS, GCP, OCI to ensure robust connectivity and observability.

You’ll mentor engineers, lead incident response, and help shape network standards and documentation in a fast‑growing SaaS environment.

Qualifications

• 10+ years of enterprise network engineering with Cisco routing/switching, BGP/OSPF.
• Hands-on Terraform for network provisioning and scripting in Python or Bash.
• Experience with multi-cloud (AWS/GCP/OCI) and hybrid connectivity.
• Deep packet analysis with Wireshark/tcpdump and observability with Netreo/ThousandEyes.

Responsibilities

• Lead the design, architecture, implementation, and support of highly available enterprise network infrastructure.
• Provide hands-on expertise with Cisco switches, routers, and firewalls.
• Design, configure, maintain, and troubleshoot Palo Alto firewalls, including VPNs.
• Lead network automation using Terraform and scripting technologies.
• Develop automation scripts to improve provisioning, configuration, monitoring, and operational efficiency.
• Troubleshoot complex network and application connectivity issues using Wireshark and tcpdump.
• Design and maintain network architecture diagrams with Visio/draw.io.
• Implement and maintain network monitoring with Netreo and ThousandEyes.

Skills

Cisco networking

Palo Alto firewalls

F5 BIG-IP

Terraform automation

Python scripting

AWS

GCP

OCI

Wireshark

tcpdump

Netreo observability

ThousandEyes

Network architecture

Tools

Visio

draw.io

Job description

You may occasionally be required to travel for business

Description and Requirements

This Is Helix. Powered by You.

AtBMC Helix, we don’t do ordinary. We’re theAI-native enginebehind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix ofcurious minds, creative thinkers, and courageous builderswho believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose -through organic innovation, strategic acquisitions, and relentless R&D. Our open-firstAgentic AI platformempowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard - this is the place for you!

We are seeking an experienced Sr DevOps/Network Engineer with 10+ years of hands‑on experience in designing, implementing, securing, automating, and troubleshooting large‑scale enterprise network environments.

The ideal candidate will have strong expertise in Cisco networking, Palo Alto firewalls, F5 Load Balancers, cloud networking across Oracle Cloud, AWS, and GCP, Terraform‑based infrastructure automation, and network monitoring/observability tools. The candidate should be comfortable working across architecture, engineering, operations, automation, and troubleshooting functions.

This role requires a hands‑on technical leader who can drive complex network initiatives, troubleshoot critical issues, collaborate effectively with cross‑functional teams, and provide technical guidance to other engineers.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Lead the design, architecture, implementation, and support of highly available enterprise network infrastructure.
• Provide hands‑on expertise with Cisco switches, routers, and firewalls.
• Design, configure, maintain, and troubleshoot Palo Alto firewalls, including security policies, NAT, VPN, routing, and high‑availability configurations.
• Design and support F5 Load Balancing solutions, including application delivery, virtual servers, pools, health monitors, and traffic management.
• Develop and implement network solutions across AWS, GCP, and Oracle Cloud Infrastructure (OCI).
• Lead network infrastructure automation using Terraform and scripting technologies.
• Develop automation scripts to improve network provisioning, configuration management, monitoring, and operational efficiency.
• Troubleshoot complex network and application connectivity issues using tools such as Wireshark and tcpdump.
• Analyze network traffic, packet captures, routing behavior, latency, DNS, TCP/IP, and application connectivity issues.
• Design and maintain network architecture diagrams and technical documentation using Microsoft Visio and draw.io.
• Implement and maintain network monitoring and observability solutions using Netreo and Thousand Eyes.
• Participate in network capacity planning, performance optimization, disaster recovery, and high‑availability initiatives.
• Work closely with security, cloud, systems, application, DevOps, and infrastructure teams to deliver end‑to‑end solutions.
• Provide technical leadership during major incidents, troubleshoot root causes, and drive permanent corrective actions.
• Establish and maintain network engineering standards, best practices, configuration standards, and operational procedures.
• Mentor network engineers and provide technical guidance on complex infrastructure and troubleshooting issues.
• Evaluate emerging technologies and identify opportunities to improve network reliability, automation, security, and operational efficiency.
• Maintain awareness of AI technologies and AI‑driven infrastructure/networking capabilities and identify opportunities where AI can improve network operations and troubleshooting.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Ability to obtain US Secret Security Clearance
• 10+ years of enterprise network engineering experience with expert hands‑on knowledge of Cisco (routing/switching, L2/L3, BGP/OSPF), Palo Alto Networks firewalls (policy, NAT, VPNs, segmentation), and F5 BIG‑IP (LTM/GTM, iRules, SSL termination).
• Hands‑on experience with Terraform (modules, state management) for network infrastructure provisioning, alongside strong scripting skills in Python or Shell/Bash for API‑driven network automation.
• Practical experience with AWS, GCP, or OCI (multi‑cloud preferred), including hybrid connectivity, cloud routing, security, and integration with enterprise environments.
• Expert in deep packet analysis and troubleshooting using Wireshark and tcpdump, as well as observability platforms like Netreo and ThousandEyes.
• Proven track record in designing scalable enterprise network architectures, creating technical diagrams (Visio/draw.io), and writing comprehensive design and migration plans.
• Strong leadership and communication skills to drive complex engineering initiatives, mentor teammates, and collaborate effectively with DevOps, cloud, and security teams.

Preferred Certifications & Nice-to-Haves:

• Certifications: CCNP/CCIE, PCNSE, F5 Certified Engineer, AWS Certified Advanced Networking, GCP Cloud Network Engineer, or HashiCorp Terraform Associate.
• Good to Have: Kubernetes/container networking, Git‑based CI/CD workflows, and exposure to AI/ML infrastructure networking concepts.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles- we’re hiring forimpact. At Helix, you’llsolvehard problems, buildsmart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe intrust, transparency, andgrit. Our culture is inclusive, flexible, and built for people who want to stretch themselves- andsupport others doing the same. Whether you’re remote or in‑office, you’ll find space toshowup fully and contribute meaningfully.You won’t be boxed in- you’ll be backed up.

Make Your Mark At Helix

If Helixexcites youbutyou'reunsure if you meet every qualification, We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $114,525 - $190,875

We use AI technology to support parts of our recruitment process, but people- not algorithms- make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience- never replace genuine human judgment.