Sr. Desktop Analyst

Fidelity & Guaranty Life Business Services; New York (NY); Hybrid; USD 53,000 - 60,000; Full time

Benefits offered by this job

medical

dental

vision

401(k) plan and company match

short-term and long-term disability

basic life insurance

holidays

personal days

wellness incentives

tuition reimbursement among others

Job summary

Fidelity & Guaranty Life Insurance Company (F&G) is looking for a Sr. Desktop Analyst to provide hardware, software, and application support for Windows and Mac devices. The role will perform imaging, software deployment, and manage the IT support queue while contributing to project teams.

You will ensure end-user systems meet security standards, follow SOPs for virtualization environments, and participate in IT infrastructure projects, acting as a liaison for day-to-day support activities.

Qualifications

• Associate's Degree (preferred emphasis in Computer Science or MIS) or equivalent experience.
• 4-7 years of experience in corporate desktop engineering or related experience.
• In-depth understanding of desktop operating systems.
• Understanding of desktop virtualization concepts and strategies.
• Experience in VMWare virtualization with a focus on VDI.
• Experience with application virtualization and application streaming concepts.
• Experience delivering VDI to various types of endpoint devices.
• Experience integrating and supporting Microsoft Windows in a VDI environment.

Responsibilities

• Provide hardware, software, network, and application support for Windows and Mac devices
• Conduct desktop and laptop imaging and software deployment
• Manage related IT support team queue
• Assist in ensuring all end user systems are compliant with required security standards
• Follow Standard Operating Procedures for desktop virtualization environments
• Follow desktop related testing strategies and document results
• Diagnose and troubleshoot problems within the virtualization desktop environment
• Review, test, and deploy software and application updates through deployment systems
• Support IT infrastructure project tasks and ongoing support
• Participate on project teams for IT infrastructure initiatives
• Act as a customer liaison for day-to-day support activities

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Attention to detail

Education

Associate's Degree in Computer Science or MIS

Tools

VMware

VDI

Windows

MacOS

Deployment tools

Job description

Job Summary

The Sr. Desktop Analyst provides hardware, software, and application support for Windows and Mac devices and conducts desktop and laptop imaging and software deployment. In addition, this role will manage related IT support team queue and participate on project teams.

Duties and Responsibilities

• Provide hardware, software, network, and application support for Windows and Mac devices
• Conduct desktop and laptop imaging and software deployment
• Manage related IT support team queue
• Assist in ensuring all F&G end user systems are compliant with required security standards
• Follow Standard Operating Procedures for desktop virtualization environments
• Follow F&G desktop related testing strategies and document results
• Diagnose and troubleshoot problems within the virtualization desktop environment
• Review, test, and deploy various software and application related updates through various deployment mechanisms and systems
• Support IT infrastructure project tasks and continue ongoing support as assigned
• Participate on project teams for IT infrastructure project initiatives
• Act as a customer liaison for day-to-day support activities as necessary

Experience and Education Requirements

• Associate's Degree (preferred emphasis in Computer Science or MIS) or equivalent experience
• 4-7 years of experience in corporate desktop engineering or related experience
• In-depth understanding and working knowledge of desktop operating systems
• Understanding of desktop virtualization concepts and strategies
• Experience working within an IT organization in the financial services industry
• Experience in VMWare virtualization with a focus on VDI
• Experience with application virtualization and application streaming concepts and strategies
• Experience delivering VDI to various types of endpoint devices
• Experience integrating and supporting Microsoft Windows in a VDI environment
• Expert in desktop support on a Microsoft Windows network
• Expert with various laptop, desktop, and peripheral hardware
• Experience with various incident ticketing systems

Knowledge, Skills & Abilities

• Strong customer service skills
• Organizational, communication, and time management skills
• Interpersonal and presentation skills for interacting with team members and business units
• Analytical, problem solving, and decision-making skills
• Ability to work in a team environment

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Minimal travel required (less than 10%)

Salary

The targeted hourly rate range for this role is $38.46-$43.27. Actual hourly rate may be above or below this range based on factors such as location, skills, relevant experience, operational needs, internal parity and other considerations permitted by law. Certain roles are eligible for additional compensation such as annual bonus. These awards are allocated based on individual and company performance.

Benefits

• medical
• dental
• vision
• a 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• holidays
• personal days
• wellness incentives
• tuition reimbursement among others.

Additional Information

To find out additional details about our competitive benefits package, visit our benefits page on our website: https://www.fglife.com/about/careers.html#LI-JB1

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.

If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Join our employee-centric hybrid work environment: F&G Careers About F&G

F&G Careers About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

Top Workplaces USA 2022 - 2023

Des Moines Register Top Workplaces 2018 - 2022

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