Sr. Deskside Technician

Stefanini North America and APAC; Stamford (CT); On-site; USD 50,000 - 85,000; Full time

Job summary

An established industry player in IT services is seeking a Sr. Deskside Technician to provide exceptional support in a dynamic corporate environment. This role involves troubleshooting and maintaining IT equipment, supporting both Mac and Windows systems, and ensuring effective communication with users. With a focus on professionalism and problem-solving, you'll work alongside talented professionals and have access to comprehensive benefits, including medical and tuition reimbursement. If you're ready to take on challenges and grow your skills in a supportive atmosphere, this opportunity is perfect for you.

Benefits

401(k)

Paid Time Off

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Professional Development

Virtual Training

Qualifications

• Experience in corporate end-user support environment.
• Ability to research and troubleshoot complex issues.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Provide desktop/laptop support for Mac and PC.
• Troubleshoot hardware/software issues on Windows devices.
• Manage IT asset inventory and audits.

Skills

Mac OS Support

Windows OS Support

Microsoft Office

Smartphone Support

AV Systems Support

Printer Support

PC Hardware Support

Troubleshooting Skills

Communication Skills

Interpersonal Skills

Education

High School Diploma

Tools

Ticketing Tools

Job description

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Who We Are

Stefanini is a global provider of IT services, including application development, outsourcing, IT infrastructure, systems integration, consulting, and staffing for Fortune 1000 companies worldwide. We have over 25,000 employees across 77 offices in 40 countries.

What will you do?

• Support IT equipment in large corporate environments
• Provide desktop/laptop support for Mac and PC
• Support Windows 7/10 operating systems
• Assist with mobile devices, printers, scanners, wireless, VPN, etc.
• Perform IMAC support (Install/Move/Add/Change)
• Maintain repairs, spare parts, and components
• Research and troubleshoot issues
• Maintain system configurations and documentation
• Track and resolve incidents via ticketing tools
• Troubleshoot hardware/software issues on Windows devices
• Backup, restore, and migrate user data
• Provide Smart Hands support for networking, servers, and telecom
• Support printers and peripherals
• Manage IT asset inventory and audits
• Research KB articles for troubleshooting
• Work on-call and after-hours support as needed
• Potentially support executives
• Perform other deskside service tasks
• Support at other client locations as required

Job Requirements

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV systems, printers, and PC hardware
• Maintain a positive attitude under stress
• Support remote facilities and users
• Excellent communication skills
• Professionalism and strong interpersonal skills
• Ability to research and troubleshoot complex issues
• Prioritize and complete tasks independently
• Physical ability to walk, stand, and lift up to 50 pounds
• Willingness to learn new technologies
• High School Diploma required
• Experience in a corporate end-user support environment
• Proven ability to handle challenging user support situations
• Ability to organize multiple tasks effectively

Desired Certifications

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What You'll Get

• Work with talented professionals globally
• Comprehensive benefits including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Access to professional development through Stefanini University and virtual training

Why We're Different

• Privately owned Brazilian company
• Agility, flexibility, and innovation
• Flat organizational structure for faster communication and decision-making

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and IT

Industries: IT Services and Consulting