Sr Dedicated Support Engineer

DDN; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company in Data Storage and AI Solutions seeks a technical support professional specializing in Lustre file systems. You will deliver customer support while engaging with cutting-edge technologies and provide feedback to enhance engineering efforts. This role offers remote work flexibility along with opportunities for career advancement, requiring a strong technical background and excellent communication skills.

Benefits

Competitive salary and benefits package

Opportunity for career advancement

Remote work flexibility

Qualifications

• 7+ years' experience in a technical role.
• Strong knowledge of Lustre or similar parallel filesystems.
• Proven technical and problem-solving skills.

Responsibilities

• Deliver exceptional support for DDN’s technologies.
• Resolve complex Lustre file system issues.
• Collaborate with engineering to enhance product quality.

Skills

Customer interfacing

Problem analysis

Communication

Tools

Shell scripting

Python scripting

Job description

Employer Industry: Data Storage and AI Solutions

Why consider this job opportunity:
- Competitive salary and benefits package
- Opportunity for career advancement and growth within a leading global company
- Remote work flexibility with some required travel for customer on-site support
- Work with cutting-edge technologies in AI and data management
- Engage with top-tier clients and make a significant impact on their operations
- Collaborative and innovative work environment that values independent problem-solving

What to Expect (Job Responsibilities):
- Deliver exceptional support for DDN’s technologies, ensuring customer satisfaction
- Resolve complex Lustre file system issues on large, scalable customer systems
- Create test plans and procedures for customer upgrades and troubleshooting
- Collaborate with engineering to enhance product quality using customer feedback
- Develop positive relationships with customers through effective communication

What is Required (Qualifications):
- Minimum of 7+ years’ experience in a similar technical role
- Strong knowledge of Lustre or similar parallel filesystems, along with Linux fundamentals
- Proven technical knowledge and problem analysis skills
- Excellent customer interfacing and communication skills
- Ability to manage competing priorities and multi-task effectively

How to Stand Out (Preferred Qualifications):
- Experience with other parallel filesystems such as SpectrumScale or StorNext
- Proficiency in developing and debugging shell and Python scripts
- Familiarity with NAS protocols and authentication protocols (e.g., LDAP, OAuth2)
- Extensive experience in networking and troubleshooting Infiniband and Ethernet networks
- Knowledge of data storage concepts such as RAID/Erasure Coding

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