Sr DCS Project Engineer / Performance Manager

Honeywell; Des Plaines (IL); On-site; USD 131,000 - 164,000; Full time

Job summary

Honeywell is seeking a Sr DCS Project Engineer/A360 Performance Manager to manage key contracts, ensuring customer satisfaction and effective project delivery. The role involves interfacing with customers, analyzing performance metrics, and overseeing incident management. Candidates should expect up to 30% travel and a competitive salary range.

Responsibilities

• Manage Performance Based Contracts and ensure successful delivery.
• Interface with customers and track performance metrics.
• Oversee incident management and change processes.

Job description

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

HPS Honeywell Process Solutionsis a pioneer inautomationcontrol, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrialpowergeneration; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitivepressuresand uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in processcontrol, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverseautomationneeds.

As a Sr DCS Project Engineer/A360 PerformanceManagerat Honeywell HPS, you will play a pivotal role in managingPerformanceBased Contracts (Assurance 360 Contracts). You will be responsible for ensuring the successful delivery andperformanceof these contracts while maintaining the highest levels of customer satisfaction.

In this dynamic role, you will interface directly with customers, analyzeperformancemetrics, oversee incident management, manage change processes, andcollaborateacross various functional groups within Honeywell:

• Global Technical Assistance Center (GTAC)
• Development Engineering (DE)
• Remote Support Centre (RSC)
• Advanced Application Engineers (AS)
• Industrial IT Solutions Consultants (IITS)
• Account Manager, FSM, FOL, CM, SBM, BTI Leader & Project Engineering
  PhoenixTestBed Manager
• Pole and Global Assurance 360 Management
• The A360 PfM will channel Customer issues to the appropriate resource within Honeywell and act as a customer advocate within Honeywell.

Key Responsibilities

• Interface directly with the customer focal points to ensure they are well informed and that their specific expectations and requirements are understood and managed.
• Track and report on results contributing to theKPIBalanced Scorecard. Analyze these results to identify and implementperformanceimprovement opportunities.
• Oversee the incident management process, including escalation where required.
• Oversee remote and site works change management (including services project work,system upgrades, refreshes and updates) to ensure that approved processes have been followed and successful outcomes achieved.
• Manage effective and efficient scope delivery within budgeted cost allowances and identify scope growth opportunities.
• Ensure that the ProjectExecutionPlan and Program Monthly Reports are delivered promptly.
• Coordinateactivities of multiple functional groups
• Communication with the Customer in accordance with a contract specific Communications Plan (supported by Stakeholder Analysisand RASCI).
• Ensure compliance with a contract specific HSE Plan.
• Help resolve incidents andtroubleshootproblems (including escalation process for the customer).
• Reviewsystemperformancemetrics and plan / manage accordingly.
• Oversee all upgrades andmigrations.
  Work within Customer’s change management process
• Serve as a reviewer of all significant change requests
• Include anoperational risk/benefit assessment for all significant changes.
• Participate in all pre-outage planning meetings and support all On-ProcessMigrations(OPM’s)
• Review and advise the site on all project activities affecting thecontrolsystem.
• Ensure documentation is updated in a timely and accurate manner.
• Communicate training needs that would improvesystemperformanceor reliability (like Training Needs Assessment, Training Plan andCompetencyMatrix for Customer team members).
• Manage third party underpinning contracts to ensure cost effective, appropriatequalityand timelyperformance.
• Be achange agent- influence, consult, and lead efforts for sharing and standardizing of best practices and processes within Honeywell and the customer.
• Manage the escalation process (per Incident Management procedure)
• Coordinatewith GTAC A360 Manager to obtain information on SR status, etc.
• TACPerformanceLead coordinates resources such as DE and others to work the Service Requests
• Ensure that all products, projects, solutions are supportable throughout Honeywell.
• Up to 30% travel

The annual base salary range for this position is $131,000 - $164,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.