Sr. Data & Reporting Analyst at Perry Homes – United States (Hybrid)

Dataleum; United States; Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Data and Reporting Analyst to enhance customer experience through insightful analysis and reporting. This role involves designing and maintaining reports, collaborating across departments, and driving process improvements in a fast-paced environment. Ideal candidates will have a strong background in data analytics, particularly with Power BI, and a passion for enhancing customer interactions. Join a dynamic team where your analytical skills will directly impact customer satisfaction and business success.

Qualifications

• 3+ years of experience in data analysis and reporting.
• Strong knowledge of Power BI and data warehouse concepts.
• Excellent communication skills for cross-department collaboration.

Responsibilities

• Design and maintain reporting for customer data using Power BI.
• Analyze qualitative and quantitative data to deliver actionable insights.
• Collaborate with teams to improve customer experience and drive initiatives.

Skills

Power BI

Data Analysis

Reporting

Project Management

Communication Skills

Education

BA/BS degree

Tools

Excel

MS Office

Survey Administration platform

Job description

Description

The Data and Reporting Analyst, Customer Experience is primarily responsible for providing senior-level support in compiling analysis, report generation, and administration of analytics and survey platforms. The position will also be responsible for participating in senior level work output capacity on projects and driving process improvements as it relates to the Customer Experience, as well as other marketing and company initiatives. Factors critical to success include the ability to meet reporting and analytic commitments, manage and prioritize multiple projects at once in a dynamic and fast paced environment, take a leadership role on projects and initiatives, and the ability to be flexible and adapt to changing department and business needs.

Requirements

• Design, build, deliver and maintain reporting for all customer data using Power BI, Excel or other data analytics tools.
• Analyze and interpret a mix of qualitative and quantitative data, construct compelling narratives, and deliver timely, accurate, actionable and business relevant metrics.
• Recognize, develop, and adopt best practices in reporting and analysis: automation, data integrity, test design, analysis, validation and documentation.
• Complete routine reporting requirements to support weekly, monthly and quarterly business insights.
• Provide administrative support on platforms within our MarTech and CXTech stacks, including, but not limited to our Marketing Automation platform, Survey Administration platform, and Power BI.
• Participate on a senior level work output level on specific projects related to surveys, customer experience, and marketing initiatives.
• Responsible for managing analytics, cross departmental communications and relationships to drive continual CX improvements in multiple business units and processes.
• Assist with the leading and shaping of our customer experience model and related initiatives.
• Work with customer experience leaders to plan and coordinate transformation and improvement of the customer experience unit and achieve business objectives.
• Collaborate across teams to create alignment between sales, marketing, customer experience and IT.
• Support team in a senior level capacity in various areas to ensure the success of the team and department.

Job Competencies

• Organizational Skills
• Time Management
• Attention to Detail
• Problem Solving/Analysis
• Project Management

Qualifications

• BA/BS degree preferred.
• Working knowledge of Power BI and data warehouse concepts and terminology required.
• Requires at least 3 years of work experience in a relevant capacity.
• Strong written and verbal communication skills to work across functions, departments and systems to drive incremental and systemic changes.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Access, Word, and PowerPoint.
• Experience with platform administration.
• Project management experience preferred.
• CX experience preferred.
• Working marketing and customer experience knowledge.