Sr. Data Analyst, Customer Analytics (Insurance)

CCC Information Services; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Job summary

CCC Intelligent Solutions Inc. (CCC) is seeking a Sr. Data Analyst to turn raw customer data into actionable insights that drive retention and growth for our client base.

The role focuses on building scalable analytics, owning key dashboards, and partnering with Client Success, Product, Sales, and Operations to translate findings into tangible business actions.

Qualifications

• 5+ years in analytics or data analysis supporting customer-facing functions.
• Strong statistical knowledge including regression, clustering, and ANOVA.
• Ability to translate data into actionable insights and narratives.

Responsibilities

• Develop insights to improve customer performance and health metrics.
• Design, build, and maintain BI dashboards tracking adoption, churn risk, and engagement.
• Own dashboards and analytics deliverables across CCC client base.
• Collaborate with Client Success, Product, Sales, and Operations.
• Apply advanced analytics to forecast customer behavior.

Skills

Analytical thinking

Communication

Business acumen

Stakeholder management

Storytelling with data

Education

Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field

Tools

SQL

Tableau

Power BI

Looker

Python

R

BigQuery

Snowflake

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.The RoleThe Sr. Data Analyst will be a foundational member of the newly formed Customer Analytics team within Client Success. This role will turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base. The ideal candidate combines deep technical skills with strong business acumen and a passion for customer-centric storytelling through data.This role is critical to building a scalable Client Analytics function that helps CCC’s Client Success organization move from reactive reporting to proactive, insight-led client partnership. The analyst will help identify client trends, adoption opportunities, reporting gaps, and business risks, then translate those findings into clear recommendations that support retention, growth, and stronger client outcomes.Salary range is:$$84,724 - $120,000.00This position is bonus and/or commission eligible.Key Responsibilities:Insight development to improve customer performance and Connect analytics outputs to measurable outcomes such as product adoption, expansion opportunity, operational efficiency, and client satisfactionDesign, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagementOwn core dashboards and repeatable analytics and reporting deliverablesContributes measurable improvements in reporting efficiency, client insight quality, and adoption analyticsCross-functional partnership with Client Success leadership, Product, Sales, and OperationsAdvanced analytics: regression, clustering, predictive modeling for customer behavior forecastingData governance and quality monitoringStakeholder communication — translating complex findings into clear narrativesProcess improvement and analytics workflow automationRequirements:5+ years in analytics, BI, or data analyst roles (ideally supporting Customer Success or customer-facing functions)Advanced SQL skillsProficiency in Tableau, Power BI, Looker, or similar BI toolsStatistical analysis foundation (regression, ANOVA, cluster analysis, factor analysis)Python or R for data analysis and automationExceptional communication skillsBachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related fieldPreferred QualificationsInsurance or insurtech industry experienceModern data stack tools (dbt, BigQuery, Snowflake)Predictive/prescriptive analytics and AI/ML-assisted analysis exposureExperience building customer health scores, churn models, or adoption analyticsCRM platform familiarity (e.g., Salesforce)AI literacy including prompt engineering and understanding of agentic AI frameworksIntellectual curiosity, ownership mentality, collaboration, adaptability, business acumenJudgment, communication, and stakeholder translation skills (per Gartner's \"questionneer\" concept)Interview Policy & Privacy Notice:A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.About CCC's Commitment to Employees:CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.CCC offers competitive compensation and benefits to support you and your families, including:401K MatchPaid time offAnnual Incentive Plan Performance BonusComprehensive health insuranceAdoption AssistanceTuition ReimbursementWellness ProgramsStock Purchase Plan optionsEmployee Resource GroupsFor more information about our benefits, please check out our careers site.Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture hereIf you require reasonable accommodation to complete a job application, please contact [phone].