Sr. D365 F&O Implementation Support Consultant - SCM

BDO USA; United States; On-site; USD 127,000 - 189,000; Full time

Benefits offered by this job

ESOP

Total Rewards benefits

Job summary

BDO Digital, LLC., a leading digital advisory unit of BDO USA, seeks a manager to support Enterprise Business Applications (EBA) strategy and implementation across ERP, CRM, and HCM domains. You will drive discovery, requirements, and implementation management for diverse client projects spanning finance, sales, operations and reporting.

The role emphasizes design, analysis, and hands-on support with business applications, ensuring value delivery and client satisfaction.

Qualifications

• Six+ years of business process analysis and/or business application experience.
• Four+ years of ERP/CRM product experience.
• Some client-facing consulting experience preferred.

Responsibilities

• Participate in defining needs for existing and new EBA solutions.
• Document enterprise business applications and related processes.
• Identify inefficiencies and improvement opportunities.
• Envision future state options for client evaluation.
• Support project leads with clarifications and client expectations.
• Provide user documentation and training materials.

Skills

ERP knowledge

Client facing

Business process analytics

Education

ERP experience 6+ yrs

HS diploma +7+ yrs ERP

Tools

Microsoft Dynamics 365

Salesforce

SAP

SharePoint

Power BI

Job description

JOB DESCRIPTION

BDO Digital, LLC., a wholly owned subsidiary of BDO USA, P.C., is a rapidly growing digital advisory organization dedicated to helping middle-market organizations capture the full power of technology, adapt to disruption, increase operational efficiencies, improve risk management effectiveness, and uncover new sources of revenue. Our collaborative, cross-disciplinary team is comprised of digital strategists, systems integrators, data scientists, software developers, change management professionals, and industry-specific advisors who work together to solve clients’ immediate digital needs and unearth new opportunities to drive competitive advantage. Our goal is to help our clients become faster, smarter, and more resilient to change.

Job Summary

To support our double-digit growth goals, BDO Digital seeks a manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties

• Strategy, Requirements & Selection:
  • Participates in defining needs for existing and new EBA solutions
  • Documents existing enterprise business applications, related business processes, and personas impacted
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
  • Envisions and develops representations of recommended future state options for evaluation by clients
  • Understands related security structures and best practices
  • Designs and develops scorecards for evaluation of candidate business applications
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options
  • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
• Solution Functional Design:
  • Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Consulting:
  • Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
• Program & Project Management:
  • Supports, and manages aspects of business applications implementations
  • Documents and maintains project milestones, phases, elements, and budget
  • Monitors project progress by tracking risks, actions, issues, decisions, and other activities
  • Develops references for users by writing and maintaining user documentation; providing help desk support; training users
• Implementation and Support:
  • Provides functional support of EBA solutions and related technologies
  • Manages and resolves issues, defects, and change requests
  • Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
  • Provides ongoing support during project implementations and post-go-live support
  • Responsible for configuration of solution based on requirements
• Fosters a positive demeanor, learning attitude and client service mentality with the team
• Travel – up to 25%, as needed
• Other duties, as required

Supervisory Responsibilities

• Owns and drives completion of key workstreams as directed by project leaders
• Manages project workstreams as directed
• Mentors and develops entry level consultants and senior consultants

Education

Qualifications, Knowledge, Skills and Abilities:

• Bachelor’s Degree and six (6) or more years of industry experience with ERP systems, required; OR
• High School Diploma/GED and seven (7) or more years of industry experience with ERP systems, required

Experience

• Six (6) or more years of business process analysis and/or business application education or experience, required
• Four (4) or more years of education or experience with ERP or CRM Product, required
• Some client facing best practice consulting experience, preferred

License/Certifications

• One or more current business applications technology certifications, preferred

Software

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Experience with one or more ERP/CRM/HCM Solutions technology, required:
  • Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software
• Smartsheet, preferred
• Enterprise software strategy, selection, and implementation experience, preferred

Other Knowledge, Skills & Abilities

• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Business process analysis, design, and process flow skills
• Excels at operating in a fast-paced technical environment

Keywords

Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Finance and Supply Chain Management, Microsoft F&SCM, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite, OpenAir, Ceridian Dayforce, HCM, Human Capital Management

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $127,000 - $189,000

Maryland Range: $127,000 - $189,000

NYC/Long Island/Westchester Range: $127,000 - $189,000

About Us

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits.

• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

“BDO USA, P.A. is an EO employer M/F/Veteran/Disability”