Sr Cyber Defense Ops Spec

Citizens; Johnston (RI); On-site; USD 84,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Sr Cyber Defense Ops Specialist to join the CDOC, focusing on security monitoring, intrusion analysis, incident handling, and malware detection. You will act as a technical authority, guiding critical operational decisions across technology and business lines.

You will monitor logs and network data, assess threats, apply mitigations, and coordinate with senior staff on incidents. A Bachelor’s degree and relevant certs are preferred, with a 40-hour work week at our

Qualifications

• 3+ years of security industry experience, preferably in a SOC environment.
• Strong knowledge of security tools and threat detection techniques.
• Ability to communicate technical concepts to non-technical audiences.

Responsibilities

• Perform ongoing monitoring and threat analysis by examining logs, NetFlow, and packet captures.
• Identify potential IT security incidents and escalate to IR senior staff.
• Assess threat information and apply mitigation techniques promptly.
• Develop metrics reflecting the environment's security posture for risk-informed decisions.
• Communicate recommendations to management based on security tools data.
• Represent Cyber Defense on security or risk initiatives as needed.
• Proactively protect, monitor, and resolve threats to user environments and company assets.

Skills

SOC experience

Security monitoring

Threat analysis

Incident handling

Data loss prevention

Malware detection

Communication skills

Team collaboration

Education

Bachelor’s Degree or equivalent

Tools

Arcsight

Splunk

FirePower

McAfee

Guardium

jSonar

Symantec

Triton

Cisco

Palo Alto

Check Point

Web Application Firewalls

Vulnerability tools

XDR

CrowdStrike

MS Defender

Job description

Description

As the Sr Cyber Defense Ops Specialist, you are a senior individual contributor in the Cyber Defense Threat Detection (CDTD) Cyber Defense Operations Center (CDOC), responsible for performing security monitoring, intrusion analysis, incident handling, data loss prevention, privileged user monitoring, training of analysts, security incident management, malware detection/eradication, and recognizing hacker/incident response tactics, techniques, and procedures. You will have responsibility for one or more of the security systems aligned with their specific function, either directly or indirectly; and will be a technical authority for critical operational decisions having significant impact to the organization with authority extending beyond the team to include both technology and business line areas in security related decisions. This role requires you to stay current with security technology, the threat landscape, and emerging threats. You will also act as a subject matter expert in their specific disciplines and will provide management with recommendations and guidance as needed.

Primary responsibilities include

• Performing ongoing monitoring and threat analysis, analyzing logs, NetFlow data, and packet capture.
• Identifying potential IT security incidents and escalating information to appropriate IR senior staff.
• Assessing threat and vulnerability information from all sources (both internal and external) and promptly applying applicable mitigation techniques.
• Developing meaningful metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk.
• Using information from cyber security tools and processes, assessing potential security and business impacts while communicating recommendations to management.
• Representing Cyber Defense as needed on security related or risk related initiatives or working groups where technical skills and security expertise are required.
• Proactively protecting, monitoring, investigating and resolving threats to secure user environment and company assets.

Experience and Skills:

• 3 or more years of security industry experience preferably in a Security Operations Center (SOC) environment
• Experience with the following highly desirable:
  • Security Information and Event Management Tools (Arcsight, Splunk, etc.)
  • Intrusion Prevention/Detection Tools (FirePower, McAfee)
  • Database Security Tools (Guardium, jSonar)
  • Data Loss Prevention Tools (Symantec, Triton, etc.)
  • Firewalls (Cisco, Palo Alto, Check Point etc.)
• Application Security Tools (Web Application Firewalls)
• Vulnerability tools
• Cyber Security Incident Response
• Host Intrusion Detection Systems
• XDR and Antivirus Tools (Crowdstrike, Symantec, MS Defender)
• Strong verbal and written communication skills including the ability to communicate technical concepts to non-technical audiences.
• Excellent critical thinking, problem-solving, and decision-making skills.
• Must possess active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Ability to work independently or strategically.
• Experience adapting and demonstrating flexibility while working in a dynamic environment.

Education and Certifications

• Bachelor’s Degree or equivalent combination of experience
• A combination of relevant industry certifications preferred (e.g. Net+, Sec+, CySA+, CEH, Pentest+, GCFA, GSOC, AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals)

Hours & Work Schedule

Hours per Week: 40 Hrs. (4 days per week)

Work Schedule: 7:00AM – 5:00PM (Tuesday - Friday)

Shift: 2nd

Location: One Citizens Way, Johnston, RI - Citizens Bank Johnston Campus (this is not a remote opportunity)

Pay Transparency

The salary range for this position is $84,000 to $100,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual compensation is based on various factors, including but not limited to budget, work location and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens' paid time off policy exceeds the mandatory paid sick or paid time-away requirements of every local and state jurisdiction in the United States.

For an overview of benefits, visit Citizens Benefits..

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.