Sr. Customer Success Training Professional

Honeywell; Salem (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Mental Health benefits

Paid Vacation

401k Plan/Retirement Benefits

Career Growth opportunities

Professional Development support

Job summary

Honeywell is seeking a Cx Training Professional to shape our customer experience training initiatives in Salem, OR. You will collaborate with cross-functional teams, enhance employee capabilities, and drive alignment with the organization's goals. The ideal candidate will have 6 years of experience in customer experience training, with strong skills in instructional design and communication.

The role supports a hybrid work environment and offers benefits such as medical, dental, and professional development opportunities.

Qualifications

• 6 years of proven experience in customer experience training or related field.
• Proven track record of designing and delivering training programs.
• Hands-on experience in developing training materials and resources.

Responsibilities

• Assist in the development and implementation of training strategies.
• Design and deliver training programs to enhance customer knowledge.
• Collaborate with teams to identify training needs and gaps.
• Evaluate the effectiveness of training programs through data analysis.
• Contribute to the organization's customer experience vision.

Skills

Customer experience training

Instructional design

Training methodologies

Collaboration

Analytical mindset

Communication skills

Presentation skills

Attention to detail

Education

Bachelor's degree in Business Administration, Marketing, or related field

Master's degree or MBA

Job description

Job Overview

As a Cx Training Professional at Honeywell, you will play a crucial part in shaping our customer experience training initiatives. Your expertise in instructional design, training methodologies, and collaboration will be instrumental in designing and delivering comprehensive training programs that enhance the capabilities and product knowledge of our employees and customers at all levels.

You will report directly to our Director of CX Program Management and you’ll work out of our Salem, OR location on a Hybrid work schedule.

In this role, you will impact enhanced customer experiences, employee performance, and organizational success by fostering a learning culture, delivering consistent experiences, and aligning training initiatives with strategic goals.

Responsibilities

• Assist in the development and implementation of the customer experience training strategy and initiatives across the organization.
• Design and deliver comprehensive training programs to enhance customer knowledge of the product and the capabilities of employees at all levels.
• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
• Contribute to the design and delivery of engaging and interactive training materials and resources.
• Provide guidance and support to training professionals and subject matter experts.
• Assist in setting the standards for training program design, delivery, and evaluation.
• Support senior leadership in shaping the customer experience vision and strategy.
• Contribute to strategic decision-making and drive alignment with the organization's goals and objectives.
• Stay updated with industry trends and best practices in customer experience training.
• Assist in incorporating innovative training techniques and technologies to enhance the learning experience and drive continuous improvement.
• Assist in evaluating the effectiveness of training programs through data analysis and feedback.
• Contribute to the improvement of training methodologies and approaches to ensure maximum impact and engagement.
• Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.
• Work under minimal supervision and lead project teams within the business.

Must Have Qualifications

• 6 years of proven experience in customer experience training or related field, with a proven track record of assisting in the design and delivery of training programs.
• 6 years of hands on experience in developing training materials and resources.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Strong communication and presentation skills with the ability to effectively communicate concepts and ideas to diverse audiences.
• Knowledge of instructional design principles and adult learning methodologies.
• Experience in collaborating with cross-functional teams and stakeholders.
• Ability to contribute to strategic decision-making and drive alignment with the customer experience vision.
• Analytical mindset with the ability to analyze training needs and evaluate training effectiveness.
• Experience in managing training programs is a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a commitment to exceeding customer expectations.
• Strong teamwork and collaboration skills.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and deliver results within defined timelines.
• Continuous learning mindset and willingness to stay updated with industry trends and best practices in customer experience training.

Benefits

• Medical, Vision, Dental, Mental Health benefits.
• Paid Vacation.
• 401k Plan/Retirement Benefits (as per regional policy).
• Career Growth opportunities.
• Professional Development support.

Equal Opportunity Employer

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.