Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Honeywell INC. in; Hamilton (NJ); Remote; USD 100,000 - 126,000; Full time

Job summary

A leading company is seeking a Sr Customer Support Management Professional to enhance customer satisfaction and operational efficiency. This role involves collaborating with teams to improve service quality and manage customer relationships, all while working remotely. The position offers a competitive salary and a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

401(k) Match

Educational Assistance

Parental Leave

Paid Time Off

Qualifications

• 3+ years in an analytical or business/quality systems environment.
• Experience with user stories and tools like Jira, Excel.

Responsibilities

• Work with customer support teams to improve service quality.
• Develop strategies to enhance customer satisfaction and loyalty.
• Resolve complex customer issues and escalations.

Skills

Analytical Skills

Communication

Project Management

Tools

Jira

Excel

Job description

Sr Customer Support Management Professional - Delivery consultant (REMOTE) (Finance)

As a Delivery Consultant, you will support all phases of product delivery and implementation, including analyzing and documenting customer business requirements, conducting requirement gathering workshops, and configuring and installing SaaS solutions. This role offers a unique opportunity to work with premier accounts and interact with various management levels, providing high visibility both internally and externally.

You will collaborate with a professional services delivery manager and work on a fully remote schedule.

Your impact will influence customer satisfaction, operational efficiency, team performance, customer retention, innovation, and brand perception. Your leadership in customer support management is vital to delivering outstanding support experiences and building strong customer relationships.

KEY RESPONSIBILITIES:

• Work with customer support teams to improve service quality
• Develop strategies to enhance customer satisfaction and loyalty
• Resolve complex customer issues and escalations
• Collaborate across teams to improve processes
• Analyze customer data to identify improvement areas

Travel: 25% to 50% domestic travel, with potential for international travel.

BENEFITS OF WORKING FOR HONEYWELL

Competitive salary, cutting-edge work, and solutions development alongside experts. Benefits include subsidized Medical, Dental, Vision, Life Insurance; Disability coverage; 401(k) match; FSA and HSA options; EAP; Educational Assistance; Parental Leave; Paid Time Off; and holidays. More info at: click here

COMPENSATION

Base salary ranges from $100,300 to $125,400, varying by location and factors such as experience and skills. Salary details are guidelines; actual offers depend on multiple considerations.

U.S. PERSON REQUIREMENTS

Must be a U.S. citizen, permanent resident, or have protected status due to export control laws.

Application period is approximately 40 days, subject to change.

MINIMUM QUALIFICATIONS:

• 3+ years in an analytical or business/quality systems environment
• Experience with user stories and tools like Jira, Excel
• Knowledge of Agile processes and Sprint planning
• Excellent communication skills for customer-facing roles in SaaS
• Project management abilities and technical aptitude for SaaS features
• Willingness to travel 25%-50%, possibly internationally

ADDITIONAL VALUED SKILLS:

• Salesforce experience
• Proficiency with MS Office tools
• Database management system familiarity (Oracle, MS SQL Server)
• Experience with SaaS, document management, or quality management software
• Experience with QMS implementation and customer workshops

ABOUT HONEYWELL

Honeywell invents and commercializes technologies addressing energy, safety, security, and more. We aim to improve efficiency and safety worldwide, with a focus on industrial markets. Learn more at https://www.honeywell.com/us/en

THE BUSINESS UNIT

Sparta Systems, now part of Honeywell, provides cloud and on-premise QMS software, including TrackWise and TrackWise Digital, serving life sciences and manufacturing industries. For more, visit https://www.spartasystems.com.

• JOB ID: req488356
• Category: Customer Experience
• Location: 2000 Waterview Drive, Suite 300, Hamilton, NJ 08691, USA
• Exempt

Honeywell is an equal opportunity employer, considering qualified applicants without discrimination based on age, race, gender, or other protected statuses.