Sr. Customer Support Engineer

PerkinElmer; Town of Italy (NY); Remote; USD 41,000 - 59,000; Full time

Job summary

A leading science and technology company is looking for a Customer Support Engineer to provide on-site support for laboratory instrumentation in South Italy. The role involves installation, maintenance, and customer training, requiring a Bachelor's degree in a relevant field and 3–5 years of experience. Excellent problem-solving and communication skills are essential, alongside a willingness to travel across Sicily and Calabria.

Benefits

Company car

Ongoing training and certification programs

Qualifications

• Minimum 3–5 years of experience in technical support, field service, or lab instrumentation.
• Experience with AA, ICP-OES, ICP-MS or similar analytical instruments is highly valued.
• Professional level of English (written and spoken) is required.

Responsibilities

• Perform on-site installation, maintenance, qualification, and repair of laboratory instrumentation.
• Act as a trusted technical partner to customers, ensuring their satisfaction.
• Support the launch of new instruments and services.

Skills

Problem-solving skills

Customer service orientation

Technical support expertise

Strong communication skills

Willingness to travel

Education

Bachelor’s degree in Chemistry, Physics, Electronics or equivalent

Tools

CRM software (e.g., ServiceMax)

Laboratory instrumentation

Job description

Sr. Customer Support Engineer

Italy | Milan Italy | Remote

Responsibilities

Location Sicily, CataniaIT

Job ID REQ-055508

We’re hiring: Customer Service Engineer – South Italy (Sicily & Calabria)

Location: Preferably based in Catania, with travel across Sicily and Calabria

Contract: Full-time, permanent, company car

At PerkinElmer, we empower scientists, researchers, and engineers to make the world healthier and safer. We’re now looking for a proactive and technically skilled Customer Service Engineer to support our customers across South Italy. If you love solving problems, working closely with people, and making scientific instruments perform at their best, this could be your next challenge.

What You’ll Do

Installation, Support & Troubleshooting

• Perform on-site installation, maintenance, qualification, and repair of laboratory instrumentation
• Diagnose and resolve hardware/software issues, ensuring timely and effective support
• Conduct software and firmware updates maintaining thorough documentation of all interventions
• Deliver hands-on training to users and ensure they can operate systems confidently

Customer Relationship & Communication

• Act as a trusted technical partner to customers, ensuring their satisfaction and system performance
• Maintain clear and regular communication, offering guidance and updates throughout service engagements
• Work closely with internal teams and vendors to solve complex technical issues and align on customer needs

Service Development & Collaboration

• Support the launch of new instruments and services, ensuring successful adoption in the field
• Collaborate with the sales team to identify opportunities for upgrades, consumables, or additional services
• Represent PerkinElmer’s quality standards and service excellence in every customer interaction

Continuous Learning & Growth

• Engage in ongoing training and certification programs to deepen your product knowledge
• Stay updated on the latest technologies and best practices in instrumentation and laboratory support

What We’re Looking For

• Bachelor’s degree in Chemistry, Physics, Electronics, or equivalent technical experience
• Minimum 3–5 years of experience in technical support, field service, or lab instrumentation
• Experience with AA, ICP-OES, ICP-MS or similar analytical instruments is highly valued
• Previous work in laboratory settings (pharma, academia, clinical, research) is a strong plus
• Strong problem-solving mindset and autonomy in field operations
• Solid communication skills and customer-facing attitude
• Professional level of English (written and spoken)
• Computer proficiency (Word, Excel, PowerPoint, Internet) familiarity with CRM (e.g. ServiceMax) systems is a plus
• Willingness to travel frequently across Sicily and Calabria

At PerkinElmer, we empower scientists, researchers, and healthcare professionals to push boundaries and improve lives. If you’re passionate about science and driven by results, we’d love to hear from you!

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

PerkinElmer is an Equal Opportunity employer and is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or expression, or any other characteristics protected by applicable law.

To learn more about equal employment opportunity protections, please view the available EEO is the Law, EEO is the Law Supplement, and Pay Transparency Non-Discrimination Provision documents.

Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.

PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at [e-mail].

Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. The FTC has provided additional consumer information regarding such scams here.