Sr. Customer Success Representative (Fully Remote)

Concora Credit Inc.; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and paid holidays

401k with employer match

Tuition reimbursement

Pet insurance

Wellness perks

Job summary

Concora Credit Inc. is seeking a dedicated customer experience specialist in the United States to handle advanced escalated calls while adhering to FDCPA guidelines. The role emphasizes advocating for customers, spotting trends, and collaborating across teams to elevate support standards.

Join a mission-driven company with over 20 years of experience in helping non-prime customers do more with credit, backed by a people-first culture and comprehensive benefits.

Qualifications

• Experience handling advanced escalated calls up to the supervisor level.
• Solid understanding of FDCPA guidelines and compliant communication.
• Strong written and verbal communication with customers.

Responsibilities

• You will handle advanced and escalated calls, strictly complying with FDCPA rules and guidelines.
• You’ll advocate for customers by identifying trends and suggesting improvements.
• You’ll collaborate with other teams and be a resource to teammates, always holding a high bar for support.

Skills

Escalation handling

FDCPA compliance

Customer advocacy

Cross-team collaboration

Job description

• You’ll help drive Concora Credit’s mission to enable customers to Do More with Credit every single day.
• You’ll provide a top-tier customer experience by supporting customers and team members and solving escalated concerns.

Responsibilities:

• You will handle advanced and escalated calls, strictly complying with FDCPA rules and guidelines.
• You’ll advocate for customers by identifying trends and suggesting improvements.
• You’ll collaborate with other teams and be a resource to teammates, always holding a high bar for support.

What’s In It For You:

• Enjoy Medical, Dental, and Vision insurance for you and your family.
• Take advantage of PTO, company-observed paid holidays, and floating holidays.
• Benefit from 401k with employer match, tuition reimbursement, pet insurance, and wellness perks.

Concora Credit helps non-prime customers do more with credit, guided by a single purpose to enable customers to access credit. The company is an established, people-first organization with over 20 years of experience, fostering entrepreneurship and innovation.